Maple Gardens Rehabilitiation and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
Watch Maple Gardens Rehabilitiation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is noted for its cleanliness and friendly atmosphere, the recent, severe reports regarding communication failures and patient safety are deeply concerning. We strongly advise families to conduct an unannounced visit and speak directly with current residents or staff about emergency response protocols before considering this facility.
Google Reviews
Google Reviews
26 reviews on Google“Maple Gardens Rehabilitation and Nursing Center receives polarized feedback, with some families praising the cleanliness and friendly staff, while others report severe concerns regarding neglect and communication failures. Recent reviews highlight critical incidents involving unresponsive residents and a lack of transparency, contrasting sharply with older, more positive experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and warm staff interactions
- Structured rehab care planning
Concerns
- Negligence leading to patient death or unresponsive states (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Understaffing leading to long wait times (mentioned by 2 reviewers)
- Inadequate supplies and poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you tell us more about how you maintain that standard for the residents?
- 2How do you ensure that communication remains consistent and timely between the nursing staff and family members?
- 3With the rehab care planning being a noted strength, how do you tailor individual recovery plans to meet each resident's specific physical goals?
- 4What specific protocols are in place for medication management to ensure everything is administered accurately and on schedule?
- 5Could you describe the dining experience, specifically regarding how much variety and nutritional quality is provided in the daily meals?
- 6In the event of a medical emergency during the night or over the weekend, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“My sisters and I called maple gardens multiple times, for over 4 hours trying to get someone to check on our father. The most we got was a nurse will call you back. The only call we got was to inform us he was found unresponsive. He didn't make it.”
“I have lived at Maple gardens two months. It's a very nice place. It's a peaceful place to live. It tends to have a regular group of staff. The staff does help but they are short staffed. So waiting can be hard.”
“My mom has been to three difference nursing homes and by far this is the cleanest not to mention the most friendliest! Everyone was supper helpful with our transition from hospital to Nursing home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints leading to 8 deficiencies, with recent 2024 issues involving protection from abuse and neglect, and care planning problems. The facility shows recurring deficiencies in fire safety systems, resident care planning, and environmental maintenance across multiple surveys from 2018-2024. While all violations appear corrected, the pattern of repeated issues in safety systems and recent complaints about abuse protection policies suggest persistent operational challenges families should investigate during visits.
Jan 16, 2025Complaint1
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nov 13, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 5, 2024Complaint2
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 30, 2023Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 12, 2019Routine17
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 25, 2018Routine16
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Maple Gardens Rehabilitiation and Nursing Center
for profit
Chain Affiliation
Garden Healthcare Group
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 3 of 6 (Worst)
Ownership & Management
Owners
Chickiestrong Eaton Gardens LLC
Owner · Organization
Gamzeh, David
Owner
Glatzer, Akiva
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit mapleghc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives