Manor Court of Maryville
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Cambridge House is highly regarded for its cleanliness and supportive, professional staff who excel at making the transition process easy for new residents. However, because there are recent, serious allegations regarding staff conduct, we recommend that you spend extra time observing staff-resident interactions in common areas during your tour and ask management directly about their protocols for resident advocacy and staff training.
Google Reviews
Google Reviews
60 reviews on Google“Cambridge House of Maryville is widely praised by families for its clean, hotel-like environment and a supportive staff that makes the move-in process smooth and welcoming. While the vast majority of reviews are highly positive, there are isolated but serious allegations regarding staff conduct and resident treatment that prospective families should investigate during their tours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and helpful administrative staff
- Smooth and supportive move-in process
- Active social calendar and daily activities
Concerns
- Allegations of unprofessional or abusive staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a very active social calendar; could you walk me through what a typical day of activities looks like for a new resident?
- 2It is great to see that your team is so responsive to feedback online; how do you ensure that same level of communication and transparency when addressing family concerns in person?
- 3With your current staffing levels, what specific protocols do you have in place to ensure that every resident receives consistent, respectful, and compassionate care throughout the day and night?
- 4Given that there have been some recent state violations, what steps has the leadership team taken to address those specific areas and prevent them from recurring?
- 5How does your nursing staff handle medical emergencies or sudden changes in a resident's health, and at what point is the family typically notified?
- 6Since your facility is well-regarded for a smooth move-in process, how do you help new residents integrate into the community and build relationships with both staff and peers during their first few weeks?
Personalized based on this facility's data
Key Review Excerpts
“The application process took 3 months however, the move transition was incredibly easy and smooth. After 6 weeks, she is settling in very well.”
“The staff is all loving and caring. We have good food everyday. Our apartment is cleaned every week. My laundry is done every week. The entertainment is great.”
“My mother recently moved to Cambridge House and she absolutely loves it. She said her only regret was not moving there sooner. The staff is very friendly and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manor Court of Maryville has concerning patterns of recurring deficiencies, with families filing 8 complaint-triggered reports across surveys. The facility repeatedly struggles with accident prevention and safety supervision, fire safety systems, and medication management. While most issues show correction dates, the persistence of safety problems across multiple years and the significant number of family complaints suggest ongoing care quality challenges that warrant careful consideration during any visit.
Jul 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 1, 2024Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 13, 2023Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 6, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 6, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Manor Court of Maryville
nonprofit
Chain Affiliation
Unlimited Development, INC.
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Unlimited Development, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit gardant.com
Medicare data downloads
Original nursing home datasets
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