Manor Court of Carbondale
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (55%)
- High RN turnover (63%)
Above average in IL · Below recommended RN staffing · Above recommended total nurse staffing · $73,161 in fines · Very few deficiencies
What this means for your family
While the facility is physically modern and offers effective rehab therapy, the recurring reports of neglect and communication failures are significant red flags. If you choose this facility, ensure you have a daily presence to advocate for your loved one's hygiene, medication, and medical appointments, as staff responsiveness appears inconsistent.
Google Reviews
Google Reviews
34 reviews on Google“Manor Court of Carbondale receives highly polarized feedback, with a recurring divide between the facility's physical appearance and the quality of daily patient care. While some families praise the therapy team and the clean, modern environment, numerous reviewers report serious concerns regarding neglect, understaffing, and poor communication from management. Potential families should be aware of consistent complaints about slow response times, hygiene issues, and difficulties in coordinating medical appointments.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Effective physical and rehab therapy
- Attentive and friendly staff members (noted by some)
- Beautifully maintained grounds and decor
Concerns
- Understaffing and slow response times (mentioned by 9 reviewers)
- Neglect regarding basic hygiene and feeding assistance (mentioned by 6 reviewers)
- Poor communication and dishonesty from management (mentioned by 5 reviewers)
- Inadequate supervision of fall-risk residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and mealtime support?
- 2I noticed the facility has a 2-star CMS staffing rating; how does your leadership team manage staff turnover to ensure consistent, high-quality care for residents?
- 3Communication is very important to our family; what is your standard process for keeping us updated on changes in care or health status, and who is our primary point of contact?
- 4How does your team monitor and supervise residents who are identified as high fall risks to ensure their safety while maintaining their independence?
- 5I see that the facility has a dedicated rehab department; how are the therapy team and nursing staff coordinated to ensure a resident's progress is consistent throughout the day?
- 6What opportunities are available for residents to socialize and participate in activities, and how do you encourage those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The Bounce Back therapists in Rehab are really good. Residents receive many hours of therapy from excellent physical therapists.”
“My bed-confined friend was moved this morning to a new room here at Manor Court but was told her call button “probably didn’t work.” Later she had a serious need for cleanup and had been trying the call button for an hour.”
“The facility is beautiful and it is kept very clean. We started out with a rough start when told by nurses and aides that there were no bedside commodes. That ended up not being true.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manor Court of Carbondale has a concerning pattern of repeated deficiencies and numerous family complaints (18 complaint-triggered issues), suggesting ongoing care problems. The facility shows recurring issues with nursing staffing levels, resident rights violations, and daily care assistance that persist across multiple surveys. While the facility reports correcting deficiencies, the repeated nature of problems in critical care areas raises red flags for prospective families.
Mar 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 10, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 24, 2024Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 12, 2024Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Federal Penalties
Fine
Feb 19, 2025
$14,763
Fine
Aug 22, 2024
$58,656
Payment Denial
Aug 22, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Manor Court of Carbondale
nonprofit
Chain Affiliation
Unlimited Development, INC.
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit libertyvillageofcarbondale.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.