Manistee County Medical Care Facility
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility maintains a clean environment with engaging activities, which is a significant positive for long-term residents. However, families should be aware of reports regarding staff burnout and management issues; we recommend asking leadership directly about their current staff retention strategies and how they ensure consistent communication with families.
Google Reviews
Google Reviews
8 reviews analyzed“Manistee County Medical Care Facility receives mixed feedback, with recent reviews highlighting concerns regarding staff burnout and management support. While some families praise the compassionate care and clean environment, others have reported significant issues with communication, medication management, and the quality of therapy services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Compassionate frontline staff
- Engaging activities and garden areas
Concerns
- Staff burnout and poor management support (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how do you ensure that frontline staff feel supported and empowered by management to maintain the high level of care they provide?
- 2I noticed the facility has beautiful garden areas; what does a typical day look like for residents participating in outdoor activities or social programs?
- 3Could you walk me through the current process for medication management and how you keep families informed about any changes to a resident's prescriptions?
- 4With your excellent CMS health inspection record, what specific protocols do you have in place to ensure consistent communication between the nursing team and family members?
- 5How does the facility handle medical emergencies or urgent health changes during evening and weekend hours to ensure residents receive immediate attention?
- 6I see you have a 5-star rating for staffing; how do you manage staff retention and morale to ensure that residents consistently receive the compassionate care mentioned by so many?
Personalized based on this facility's data
Key Review Excerpts
“My father inlaw was there for almost 2 years and his wife now there for a year. She LOVES it there. Activities provided and the garden area is wonderful.”
“The biggest issue I noticed was how poorly management seemed to treat the nurses. They looked overwhelmed, stressed, and frankly burned out…which naturally affects the quality of care residents receive.”
“I was very impressed by the clean conditions that I observed and I was even more impressed with the way that the staff related to my brother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring fire safety and building code issues spanning all three surveys, particularly with emergency exits, fire protection systems, and electrical safety. One family filed a complaint regarding failure to properly report suspected abuse or neglect. The facility also shows repeated problems with medication management and infection control protocols. While all deficiencies have correction dates, the persistent pattern of safety violations across multiple surveys raises concerns about the facility's maintenance standards and oversight.
Dec 4, 2025Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 9, 2024Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2023Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Manistee County Medical Care Facility
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit mcmcf.org
Medicare data downloads
Original nursing home datasets
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