Manila Healthcare Center
Strong Medicare quality ratings; families often praise friendly nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
Given the serious reports of neglect and medication errors, we strongly advise families to conduct an unannounced visit and speak directly with current residents. While some staff are described as friendly, the recurring patterns of understaffing and poor hygiene pose significant risks to patient safety.
Google Reviews
Google Reviews
12 reviews on Google“Manila Healthcare Center receives highly polarized feedback, with significant concerns regarding basic hygiene, medication administration, and staffing levels. While some reviewers praise the friendliness of the nursing staff, multiple families and patients have reported serious neglect, including issues with incontinence care and a lack of required physical therapy.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing staff
- Reliable transportation services
- Professional demeanor reported by some visitors
Concerns
- Severe understaffing (mentioned by 3 reviewers)
- Poor hygiene and neglect of basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your impressive 5-star CMS staffing rating, how do you ensure that every resident receives consistent, personalized attention during busy shifts?
- 2What specific steps does your team take to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
- 3Could you tell us more about the daily dining experience, including how much input residents have regarding their meal menus?
- 4How does the facility manage medication administration to ensure accuracy and safety for every resident?
- 5What is the protocol for handling medical emergencies or urgent health changes during the night or over the weekend?
- 6What kind of daily activities or social outings do you organize to keep the residents engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“Please don’t take your loved ones here !! this place is horrible we took my aunt here in hopes of rehabilitating her in but come to find out they just let her sit in her dirty diapers and one nurse would literally vape in the Same room as her”
“There understaffed and over worked! As a patient I'm worried for my well-being. Some days I do not' get my medications correctly!”
“Nurse staff is friendly and professional, not once did I see mistreatment of the elderly people there I know my mother is there”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manila Healthcare Center shows a concerning pattern with recurring deficiencies in resident rights and safety across multiple surveys, including families filing complaints about medication management and accident prevention. The facility has persistent issues with maintaining a safe, clean environment (cited three times), along with problems in infection control, fire safety, and care planning. While all deficiencies show correction dates, the repeated violations suggest ongoing compliance challenges that warrant careful consideration.
Mar 19, 2026Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 19, 2026Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 24, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Jan 5, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Manila Healthcare Center
for profit
Chain Affiliation
David Vann & Boyd Wright
5 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit humanservices.arkansas.gov
Medicare data downloads
Original nursing home datasets
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