Mangum Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise friendly and courteous staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While some families have historically felt welcomed here, the recent reports of unprofessional management and concerning social media behavior by staff are significant red flags. We strongly recommend scheduling an in-person tour to observe staff interactions directly and asking management specifically about their oversight policies regarding staff conduct.
Google Reviews
Google Reviews
34 reviews on Google“Mangum Skilled Nursing and Therapy receives highly polarized feedback, with many reviews lacking descriptive content. While some families appreciate the friendly staff and personal care, recent critical reviews raise serious concerns regarding management professionalism and the conduct of nursing staff on social media.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and courteous staff
- Personalized care approach
- Welcoming atmosphere for elderly residents
Concerns
- Unprofessional management and lack of care for residents (mentioned by 2 reviewers)
- Understaffing or need for more assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a 4-star staffing rating, how do you ensure that staff are consistently available to provide timely assistance to residents throughout the day?
- 2I noticed that communication is a high priority for families; what is the best way for us to stay updated on our loved one’s daily progress and care plan?
- 3Given the recent health inspection results, what specific steps is the facility taking to improve and maintain high standards of care?
- 4Could you walk me through how the team handles medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
- 5What kind of daily activities or social programs are available to help residents feel connected and engaged within the community?
- 6How does the management team foster a supportive environment for both the staff and the residents to ensure a consistently professional and caring atmosphere?
Personalized based on this facility's data
Key Review Excerpts
“The staff are courteous, caring and attentive to the residents and if not, they’re corrected or educated immediately.”
“I would not send a dying dog to this facility...... Management staff is super unprofessional and do not care to help your loved ones.”
“Their nurses proudly post on social media about not giving care to certain groups of people. This would make me very nervous to have a loved one or myself recieve care from here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaints from families that triggered federal investigations, including serious issues with emergency response and nursing competency. The most recurring problems involve fire safety systems (sprinkler systems, smoke barriers, cooking facilities appearing across multiple surveys), building safety features, and resident assessment processes. While most deficiencies show correction dates, the repeated fire safety violations and recent complaint-triggered findings about basic life support and nursing competency suggest ongoing operational challenges that families should carefully evaluate.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 4, 2024Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 8, 2023Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 12, 2022Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Mar 4, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Mangum Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 14 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit mangumok.com
Medicare data downloads
Original nursing home datasets
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