Manchester Rehab and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
Watch Manchester Rehab and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 10)
Bottom 25% in MO · Below recommended RN staffing · Worst in AMA HOLDINGS chain · $239,993 in fines
What this means for your family
This facility's physical therapy department is highly regarded and may be effective for short-term recovery. However, the recurring, serious allegations regarding basic nursing care and patient neglect are significant red flags; if you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one.
Google Reviews
Google Reviews
77 reviews on Google“Manchester Rehab and Healthcare Center receives highly polarized feedback, with many families praising the physical therapy department and recent facility renovations. However, a significant number of reviewers report severe concerns regarding basic care, including allegations of neglect, failure to assist with feeding, and the development of pressure sores. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of inadequate nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, newly renovated facility
- Clean and well-maintained environment
- Professional and compassionate individual staff members
Concerns
- Neglect of basic needs including feeding and hygiene (mentioned by 9 reviewers)
- Development or worsening of pressure sores (mentioned by 5 reviewers)
- Poor communication and unresponsive administration (mentioned by 4 reviewers)
- Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are you taking to ensure that the physical environment is matched by consistent, high-quality daily care and hygiene support for residents?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals with daily assistance for residents who need help with feeding or mobility?
- 3With the current staffing levels, what is your protocol for ensuring that call bells are answered promptly and that residents receive timely attention for their basic needs?
- 4How does your administration team manage communication with families to ensure we are kept fully informed regarding any changes in our loved one's health or medication management?
- 5What specific training or oversight programs are in place to ensure that skin integrity and pressure sore prevention are prioritized throughout the day and night?
- 6Could you walk me through how you handle medical emergencies or sudden changes in a resident's condition, especially during weekend or evening hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a resident and went in to this facility for rehabilitation after a surgery. She has declined severely and hasn't been getting fed. She needed help feeding her self and required OT for that and other reasons and could sit up when she got there but is now bed ridden and shows no sign of recovery with stage 4bedsores.”
“The therapy (Physical Therapy/Occupational Therapy) team is outstanding. I would not be getting up or walking without them. About 90% of the CNA’s are great. The Housekeeping department is wonderful; they have met my personal needs with laundry and cleaning my room.”
“My Mother was a resident at this facility for several months. My family and I attempted to advocate for her care and found the staff to be polite and pleasant, but functionally unable to provide appropriate care. Parkinson’s meds were not given on a consistent schedule causing my mother to struggle greatly with symptoms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manchester Rehab has a concerning pattern of 26 family complaints leading to inspection findings, including serious issues with abuse prevention and medication management. Recent deficiencies (2024-2025) show ongoing problems with accident prevention, daily care assistance, medication errors, and fire safety systems. While the facility has corrected most violations, recurring issues with safety oversight, medication management, and care planning persist across multiple surveys, suggesting systemic challenges that families should carefully evaluate before placement.
May 23, 2025Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 23, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 23, 2025
$197,132
Payment Denial
May 23, 2025
12-day denial
Ownership & Operations
Who Operates This Facility
Manchester Rehab and Healthcare Center
for profit
Chain Affiliation
Ama Holdings
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 14 of 14 (Worst)
Ownership & Management
Owners
Manchester Holdco LLC
Owner · Organization
Ama Holdings LLC
Owner (parent company) · Organization
Andrew Capital LLC
Owner (parent company) · Organization
Def Holdings LLC
Owner (parent company) · Organization
Manchester Partners LLC
Owner (parent company) · Organization
Mo Operation Equities LLC
Owner (parent company) · Organization
Andrew, David
Owner (parent company)
Marx, Asher
Owner (parent company)
Wolf, Jacques
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit manchesterhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Delmar Gardens on the Green
2.1 miNursing Home · Chesterfield, MO
Lutheran Senior Services at Meramec Bluffs
2.8 miNursing Home · Ballwin, MO
Athene Nursing and Rehabilitation
3.0 miNursing Home · Town and Country, MO
Quarters at Des Peres, the
3.6 miNursing Home · Des Peres, MO
Aegis Health and Rehabilitation
4.1 miNursing Home · Wildwood, MO
Delmar Gardens of Chesterfield
4.2 miNursing Home · Chesterfield, MO