Manchester Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (35 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $30,487 in fines
What this means for your family
While some family members have seen significant improvements in their loved ones' happiness and independence, recent reviews raise alarming red flags regarding staffing shortages and hygiene. If you choose this facility, you must closely monitor the frequency of hygiene care and the cleanliness of the resident's room.
Google Reviews
Google Reviews
25 reviews on Google“Families should exercise significant caution due to serious allegations of neglect, hygiene issues, and staffing shortages. While some long-term residents have experienced improved well-being and kind nursing care, multiple reviewers have reported critical concerns regarding bedsores, lack of timely incontinence care, and poor facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean and odor-free environment (noted in older reviews)
- Professionalism from certain administrators and nurses
Concerns
- Severe understaffing leading to delayed incontinence care
- Unsanitary conditions including pests and odors (mentioned by 2 reviewers)
- Poor quality of food and repetitive menus (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how kind and attentive the nursing staff can be; how do you ensure that level of personal care is maintained for every resident?
- 2With the recent inspections, what specific steps is the facility taking to improve the cleanliness and upkeep of the resident rooms and common areas?
- 3How does the kitchen team work to ensure the meal menus are varied and nutritious for the residents every day?
- 4What is the protocol for ensuring residents receive timely assistance with personal care and hygiene throughout the day?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting doctors and notifying the family?
- 6Could you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs and LVNs were exceptionally kind and efficient; however the CNAs were seriously under-staffed! Sometimes it took a half hour to an hour for someone to change a diaper (no bedpans available).”
“My niece has been at Manchester manor almost two years. She was totally dependent on others and very depressed. However since she has been at Manchester manor she has improved.”
“The most nicest nurse I've ever met... I believe her name was Maggie. Kind, attentive and a big smile... The residents seem to love her...”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manchester Healthcare Center shows concerning patterns with frequent family complaints and recurring care issues. Over 102 deficiencies across nursing care, medication management, and safety hazards indicate systemic problems, with families filing 28 complaint-triggered reports about inadequate supervision, medication errors, and poor care planning. While the facility corrects cited issues, the persistence of similar problems across multiple surveys suggests ongoing quality challenges that warrant careful consideration before placement.
Mar 26, 2026Routine18
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2025Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 7, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 18, 2025
$9,265
Fine
Feb 4, 2024
$21,222
Payment Denial
Feb 4, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Manchester Healthcare Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit manchesterhcc.com
Medicare data downloads
Original nursing home datasets
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