See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Mallard Bay Nursing and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

520 Glenburn Avenue, Cambridge, MD 21613160 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 57 Google reviews

5
4
3
2
1
Mallard Bay Nursing and Rehab Nursing Home in Cambridge, MD — Street View
Street View

Watch Mallard Bay Nursing and Rehab

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (48 vs median 16.0)
  • High staff turnover (54%)
  • High RN turnover (56%)

Bottom 25% in MD · Below recommended RN staffing · Worst in KEY HEALTH MANAGEMENT chain · No penalties on record

Source: Medicare data

What this means for your family

While Mallard Bay has a history of strong activities and therapy programs, recent reviews indicate a significant decline in basic care standards and hygiene. We strongly advise families to conduct unannounced visits during weekends or evenings to verify staffing levels and cleanliness before committing to this facility.

Google Reviews

Google Reviews

57 reviews on Google
Mallard Bay Nursing and Rehab receives highly polarized feedback, with long-term families often praising the compassionate staff, while recent reviewers report severe issues regarding neglect, hygiene, and understaffing. Families considering this facility should be aware of recurring complaints about delayed response times for basic care, missing personal belongings, and inconsistent communication from administration.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Engaging activities department
  • Strong rehabilitation therapy services
  • Welcoming courtyard and facility environment

Concerns

  • Chronic understaffing, particularly on weekends and night shifts (mentioned by 6 reviewers)
  • Poor hygiene, including soiled linens and unclean bathrooms (mentioned by 4 reviewers)
  • Missing personal belongings and clothing (mentioned by 3 reviewers)
  • Inconsistent communication regarding medical changes or emergencies (mentioned by 3 reviewers)
  • Medication administration errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)4.65.0'21(2)5.02.8'23(6)3.71.9'25(7)2.6'26(5)

Distribution · 60 analyzed

5
36
4
4
3
0
2
2
1
18
19 reviews posted between Jun 30, 2024Jul 3, 2024 · 14 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high volume of activities mentioned, could you walk us through the weekly schedule and how you encourage residents to participate in the courtyard programs?
  • 2With the current staffing levels, what specific protocols are in place to ensure that hygiene and room cleanliness are maintained consistently throughout the weekend and night shifts?
  • 3I noticed some past concerns regarding personal belongings; what systems do you have in place to track and secure a resident's clothing and personal items?
  • 4Could you explain your process for communicating medical updates or changes in condition to family members, and how do you ensure that information reaches us promptly?
  • 5Regarding medication management, what safety checks are currently in place to prevent errors and ensure that residents receive their prescriptions on time?
  • 6I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily care experience here at Mallard Bay?

Personalized based on this facility's data


Key Review Excerpts

They let their patients sit in their feces for 5 hours. They promise the patients for 2 weeks that they will get a shower and never do. Some nights there is no night nurse, therefore medication is never administered!

Family member · 2024☆☆☆☆

There was poop and blood on the toilets and my mom had to physically clean it herself. It’s disgusting, and grandmother was sent here and got sick on multiple occasions.

Grandchild · 2025☆☆☆☆

The staff is incredibly helpful and the facility is very nice and welcoming. Can’t recommend them enough.

Relative of rehab patient · 2024★★★★★
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

1

measures

Worse Than Avg

15

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.1%
Worse than Avg
Here
36.1%
US
12.1%
MD
22.2%
Dorchester
1.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
15.3%
MD
24.5%
Dorchester
16.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
MD
25.1%
Dorchester
15.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.9%
Worse than Avg
Here
78.9%
US
93.4%
MD
92.1%
Dorchester
89.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
14.4%
MD
21.5%
Dorchester
19.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.5%
MD
16.6%
Dorchester
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.0%
Worse than Avg
Here
51.0%
US
81.8%
MD
78.7%
Dorchester
87.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.0%
Worse than Avg
Here
72.0%
US
79.8%
MD
80.6%
Dorchester
87.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
MD
1.3%
Dorchester
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

32deficiencies
Well above state avg (18.9)
46 complaint-triggered

Mallard Bay has concerning complaint patterns with families reporting issues across multiple areas, triggering 38 of its 94 federal deficiencies. The most recurring problems involve care planning and assessments, resident rights violations, and medication management issues. While the facility corrects violations when cited, the persistent nature of complaints spanning from 2018 through 2026 suggests ongoing quality concerns that families should carefully investigate before placement.

Mar 30, 2026Complaint
8
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jan 8, 2026Complaint
10
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 22, 2025Complaint
3
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 5, 2025Routine
17
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Sep 5, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 30, 2025Complaint
24
0839Potential for harm · PatternResolved (past non-compliance)

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0850Potential for harm · PatternCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mallard Bay Nursing and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Key Health Management

Chain Size

7 facilities nationwide

Chain avg rating: 1.6/5 · Rank 6 of 7 (Worst)

Ownership & Management

Owners

Cambridge Md Holdco LLC

Owner · Organization

Md5 Investors LLC

Owner (parent company) · Organization

Hirth, Yechiel

Owner (parent company)

Ausch, Sara

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Eisen, Menashe

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Klein, Yehudis

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Perlstein, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Schlussel, Naftali

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Hirth, YechielManagerHoward, DanielManagerWhite, ElliottManagerKey Health Management LLCAdp of the SnfHoward, DanielAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call