Mallard Bay Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

Watch Mallard Bay Nursing and Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (48 vs median 16.0)
- High staff turnover (54%)
- High RN turnover (56%)
Bottom 25% in MD · Below recommended RN staffing · Worst in KEY HEALTH MANAGEMENT chain · No penalties on record
What this means for your family
While Mallard Bay has a history of strong activities and therapy programs, recent reviews indicate a significant decline in basic care standards and hygiene. We strongly advise families to conduct unannounced visits during weekends or evenings to verify staffing levels and cleanliness before committing to this facility.
Google Reviews
Google Reviews
57 reviews on Google“Mallard Bay Nursing and Rehab receives highly polarized feedback, with long-term families often praising the compassionate staff, while recent reviewers report severe issues regarding neglect, hygiene, and understaffing. Families considering this facility should be aware of recurring complaints about delayed response times for basic care, missing personal belongings, and inconsistent communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Engaging activities department
- Strong rehabilitation therapy services
- Welcoming courtyard and facility environment
Concerns
- Chronic understaffing, particularly on weekends and night shifts (mentioned by 6 reviewers)
- Poor hygiene, including soiled linens and unclean bathrooms (mentioned by 4 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Inconsistent communication regarding medical changes or emergencies (mentioned by 3 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high volume of activities mentioned, could you walk us through the weekly schedule and how you encourage residents to participate in the courtyard programs?
- 2With the current staffing levels, what specific protocols are in place to ensure that hygiene and room cleanliness are maintained consistently throughout the weekend and night shifts?
- 3I noticed some past concerns regarding personal belongings; what systems do you have in place to track and secure a resident's clothing and personal items?
- 4Could you explain your process for communicating medical updates or changes in condition to family members, and how do you ensure that information reaches us promptly?
- 5Regarding medication management, what safety checks are currently in place to prevent errors and ensure that residents receive their prescriptions on time?
- 6I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily care experience here at Mallard Bay?
Personalized based on this facility's data
Key Review Excerpts
“They let their patients sit in their feces for 5 hours. They promise the patients for 2 weeks that they will get a shower and never do. Some nights there is no night nurse, therefore medication is never administered!”
“There was poop and blood on the toilets and my mom had to physically clean it herself. It’s disgusting, and grandmother was sent here and got sick on multiple occasions.”
“The staff is incredibly helpful and the facility is very nice and welcoming. Can’t recommend them enough.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
1
measures
15
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mallard Bay has concerning complaint patterns with families reporting issues across multiple areas, triggering 38 of its 94 federal deficiencies. The most recurring problems involve care planning and assessments, resident rights violations, and medication management issues. While the facility corrects violations when cited, the persistent nature of complaints spanning from 2018 through 2026 suggests ongoing quality concerns that families should carefully investigate before placement.
Mar 30, 2026Complaint8
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 8, 2026Complaint10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 5, 2025Routine17
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Sep 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2025Complaint24
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Mallard Bay Nursing and Rehab
for profit
Chain Affiliation
Key Health Management
7 facilities nationwide
Chain avg rating: 1.6/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Cambridge Md Holdco LLC
Owner · Organization
Md5 Investors LLC
Owner (parent company) · Organization
Hirth, Yechiel
Owner (parent company)
Ausch, Sara
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Eisen, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Klein, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Perlstein, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schlussel, Naftali
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mallardbayrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Autumn Lake Healthcare at Chesapeake Woods
< 1 miNursing Home · Cambridge, MD
Dimples Manor Lll
< 1 miAssisted Living · Cambridge, MD
Special Home
1.0 miAssisted Living · Cambridge, MD
Dimples Manor LLC
2.0 miAssisted Living · Cambridge, MD
Dimples Manor, Ll
2.1 miAssisted Living · Cambridge, MD
Home is Where the Heart is
7.5 miAssisted Living · Secretary, MD