Majestic Care of West Allen
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While the facility offers a robust activity program and some residents report high satisfaction, the recurring reports of hygiene neglect and poor communication are concerning. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
46 reviews on Google“Majestic Care of West Allen receives polarized feedback, with a large volume of high-rated reviews contrasting sharply with serious allegations of neglect. While some families and residents praise the compassionate staff and engaging activities, others report critical failures in hygiene, laundry services, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity and outing program
- Compassionate and attentive nursing staff
- Supportive administrative team
- Positive environment for long-term residents
Concerns
- Neglect of basic hygiene and laundry services (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Unprofessional communication and billing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2Since the activity program is such a highlight here, what are some of the most popular outings or events coming up this month?
- 3With the current staffing levels, what is your facility's process for ensuring call lights are answered promptly and resident needs are met in a timely manner?
- 4How do you oversee the laundry and housekeeping services to ensure that residents' personal belongings and living spaces are consistently well-maintained?
- 5Given the focus on medication management, could you walk me through how your nursing team tracks and administers medications to ensure accuracy and safety?
- 6What steps are you currently taking to address the recent health inspection findings and improve your overall quality metrics?
Personalized based on this facility's data
Key Review Excerpts
“This place is paradise I love the activities the freedom, the STAFF and the residents. I have been here for 4 year's now zach is very caring the food is good. The Walmart trips, and dinning out trips and entertainment is the best here and Pastor Paul”
“My sister in law is there. She smelled to bad today my husband could barely take her out. She said they haven’t given her a shower. Last time we saw her she was wearing a DRESS WHICH SHE NEVER WEARS! It was clearly from lost and found.”
“The only reason I'm giving 1 star is because you can't give it a zero. This place is absolutely despicable. My mom laid in bed with call lights going off for an hour or longer multiple times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing seven complaints that led to federal citations for safety hazards, medication management, and resident care issues. The most recurring problems involve fire safety systems, electrical equipment maintenance, and ensuring safe environments free from accident hazards. While all deficiencies show correction dates, the pattern of repeated safety violations and complaint-triggered investigations suggests persistent operational challenges that warrant careful consideration during any visit.
Apr 16, 2026Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 8, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 30, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Majestic Care of West Allen
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 34
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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