Majestic Care of North Vernon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (58%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility has a strong rehab program and active social calendar, the recurring reports of medical neglect and poor communication are serious red flags. If you are considering this facility, we strongly recommend requesting a meeting with the Director of Nursing to discuss their specific protocols for monitoring chronic health conditions and ensuring consistent communication with families.
Google Reviews
Google Reviews
63 reviews analyzed“Majestic Care of North Vernon receives polarized feedback, with some families praising the facility for its engaging activities and attentive rehab staff, while others report severe concerns regarding patient safety and quality of care. Several reviewers have expressed deep dissatisfaction, citing issues with medical oversight, cleanliness, and communication during end-of-life care. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programs
- Effective post-surgery rehab therapy
- Friendly and hardworking staff members
- Responsive to care plan meetings
Concerns
- Allegations of poor medical oversight and neglect (mentioned by 5 reviewers)
- Inadequate communication regarding patient health status (mentioned by 3 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 2 reviewers)
- Rude or inconsiderate staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is your standard process for keeping families updated on changes in a resident's health status?
- 2I noticed the facility has a strong reputation for post-surgery rehab; how do you ensure that same level of clinical oversight and medication management for long-term residents?
- 3With 120 residents, how do you maintain consistent cleanliness and hygiene standards in both private rooms and common areas throughout the day?
- 4I see that you are active in responding to feedback online; how does that input from families directly influence improvements in your daily operations?
- 5What specific steps are you taking to address the current staffing levels to ensure that every resident receives timely and attentive care?
- 6The social programs here seem very engaging; could you walk me through how you tailor these activities to residents who might have varying levels of mobility or health needs?
Personalized based on this facility's data
Key Review Excerpts
“She is always in an activity, singing or dancing, or even doing Zumba. She loves it there and loves her care team.”
“They took very good care of me while in knee replacement rehab!”
“My Great Aunt is now in this nursing facility, she loves it , I can tell a difference in her everyday mood... We met to talk about her Care Plan just a few days after her arrival.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed nine complaints triggering deficiencies at this facility, including recent issues with restraint use and abuse reporting. The facility shows persistent problems across fire safety systems, medication management, and environmental conditions, with many safety violations recurring across multiple surveys from 2023-2025. While all deficiencies report correction dates, the pattern of repeated safety and care concerns warrants careful consideration before placement.
Mar 24, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 27, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 16, 2025Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jul 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 12, 2025Routine20
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Dec 19, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Majestic Care of North Vernon
nonprofit
Chain Affiliation
Majestic Care
34 facilities nationwide
Chain avg rating: 2.6/5 · Rank 21 of 34
Ownership & Management
Owners
Daviess County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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