Maine Veterans Home - Caribou
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate care and supportive administrative team, making it a strong candidate for long-term residency. While the vast majority of feedback is glowing, we recommend visiting in person to observe staff-visitor interactions, as there has been a isolated report of unprofessional behavior toward guests.
Google Reviews
Google Reviews
8 reviews on Google“Families consistently praise the Maine Veterans Home in Caribou for its compassionate, attentive staff and seamless transition processes for residents. While the vast majority of feedback is highly positive regarding the quality of care and administrative support, one visitor reported a negative experience with staff demeanor.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Seamless and respectful admission process
- Helpful administrative support
- High quality of care for long-term residents
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your high staffing rating, how does the team ensure consistent, personalized attention for each of the 40 residents throughout the day?
- 2I noticed the facility has had a few recent state citations; could you walk me through the steps you’ve taken to address those and improve your processes?
- 3It is great to see the administrative team engaging with families online; how do you typically keep families updated on their loved one's daily well-being and care plan?
- 4Given the focus on long-term care, what kind of social activities or community events are scheduled to help residents stay active and connected?
- 5How does your nursing team coordinate with local medical providers to manage emergency care or urgent health changes for residents?
- 6Since the admission process is often described as seamless, what can we expect the transition period to look like for my family member during their first few weeks here?
Personalized based on this facility's data
Key Review Excerpts
“The staff was exceptionally caring, very diligent with all mom's needs...mom felt comfortable with her new surroundings.”
“The staff is second to none and administrators are helpful with the business end of mom’s stay. At almost 92 years old she is living her best life!”
“She received the best possible treatment from all staff and I felt completely comfortable she was well cared for throughout her stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 of the 22 deficiencies, indicating ongoing concerns about care quality at this facility. The most recurring issues involve care planning and assessment problems, resident rights violations, and safety hazards including accident prevention. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys—particularly in care planning and safety—suggests systemic challenges that families should carefully consider.
Feb 5, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 8, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 6, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Dec 6, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Federal Penalties
Fine
Jun 26, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Maine Veterans Home - Caribou
nonprofit
Chain Affiliation
Maine Veterans' Home
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit mainevets.org
Medicare data downloads
Original nursing home datasets
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