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Nursing HomeMedicaid Top Rated

Madison Park Healthcare

Strong Medicare quality ratings; families often praise highly praised therapy department. Still worth an in-person visit.

700 Madison Avenue, Huntington, WV 2570441 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 56 Google reviews

5
4
3
2
1
Madison Park Healthcare Nursing Home in Huntington, WV — Street View
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What this means for your family

Madison Park Healthcare is highly regarded for its therapy team and compassionate nursing staff, making it a strong candidate for rehabilitation and long-term care. However, families should be aware of potential weekend staffing gaps and are encouraged to tour the facility personally to ensure the environment meets their specific standards for maintenance and communication.

Google Reviews

Google Reviews

56 reviews on Google
Madison Park Healthcare receives high praise for its compassionate nursing staff, dedicated therapy department, and clean, welcoming environment. While many families report excellent care and peace of mind, a minority of reviewers have raised significant concerns regarding weekend staffing levels, facility maintenance, and administrative responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0Activities8.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Highly praised therapy department
  • Warm, compassionate nursing and CNA staff
  • Clean and well-maintained facility
  • Welcoming, home-like atmosphere

Concerns

  • Understaffing on weekends (mentioned by 2 reviewers)
  • Unresponsive or rude administrative/management staff (mentioned by 2 reviewers)
  • Lack of weekend physical therapy services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02022(5)4.82023(12)5.02024(7)5.02025(6)5.02026(23)

Distribution · 54 analyzed

5
50
4
0
3
0
2
3
1
1
19 reviews posted between Jan 21, 2026Jan 23, 2026 · 19 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the therapy department is highly praised here; how do you ensure that momentum continues for residents who need services over the weekend?
  • 2With the facility having a 3-star staffing rating, what steps are you taking to ensure consistent, high-quality care during weekend shifts?
  • 3I see that you actively engage with online feedback; how do you use that input to improve communication between the administrative team and residents' families?
  • 4Given the recent state violations, could you walk me through your process for addressing and correcting identified deficiencies to ensure ongoing safety?
  • 5The atmosphere here feels very home-like; what kind of daily social or recreational activities do you offer to keep residents engaged and connected?
  • 6In the event of a medical emergency, what is your protocol for notifying family members, and how do you coordinate with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

My 92 year old mother has been here a little over 3 months and loves it . She receives Physical Therapy and 24/7 care that is the absolute best in the Tri-State area. Activities, a caring staff and support system they have gives me peace of mind that my mother is in good hands.

Long-term resident's family · 2026★★★★★

I can only give 2 stars and that is for Lori the nurse and the cna’s. I wasn’t very impressed with the staffing …. I felt the facilities was very under staffed on the weekends and I expressed my concerns to the director of nursing and was told that they were staffed to the max by federal guidelines.

Rehab patient's family · 2022★★☆☆☆

The room was very unkempt, I had to express concerns to mgmt over the unclean state of it for someone to come clean it and some furniture items were falling apart. It was taken care of fairly quickly afterwards but the area of the facility was just very run down in general

Rehab patient's family · 2022★★☆☆☆
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility47.4%
Worse than Avg
Here
47.4%
US
19.5%
WV
27.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.5%
WV
14.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
WV
7.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
3.2%
WV
4.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WV
97.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.9%
Better than Avg
Here
17.9%
US
19.4%
WV
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.4%
Worse than Avg
Here
52.4%
US
79.8%
WV
79.4%
Cabell
78.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.1%
Worse than Avg
Here
64.1%
US
81.8%
WV
78.4%
Cabell
76.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Cabell
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (13.8)

Madison Park Healthcare shows a pattern of recurring deficiencies across all three surveys, with 41 total violations but no complaint-triggered inspections. The facility has persistent issues with medication management, fire safety systems, and resident care planning that appear across multiple surveys from 2021-2024. While all deficiencies show correction dates from the provider, the recurring nature of problems in critical areas like pharmaceutical services and safety systems suggests ongoing operational challenges families should carefully consider.

Jan 14, 2026Routine
4
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 5, 2024Routine
13
0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Oct 5, 2022Routine
16
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Ownership & Operations

Who Operates This Facility

Owner / Operator

Madison Park Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Providence Health Group

Chain Size

2 facilities nationwide

Chain avg rating: 3.5/5 · Rank 1 of 2 (Best)

Ownership & Management

Owners

Mph Trust

Owner · Organization

Brown, Ervin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Cox, Gretchen

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Kappen, KatrinaManaging Control - Governing BodyMathis, Mary-JesseManaging Control - Governing BodyShelton, JasonManaging Control - Governing BodyStockton, EddyManaging Control - Governing BodyTichenor, HollyManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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