Madison Manor Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
While many families report deeply compassionate care, especially during end-of-life transitions, there are recurring, serious reports of neglect and poor dietary management. When touring, we strongly recommend asking for specific details on weekend staffing ratios and observing the dining area to ensure nutritional standards meet your loved one's needs.
Google Reviews
Google Reviews
36 reviews on Google“Madison Manor Nursing Home receives highly polarized feedback, with many families praising the compassionate, loving care provided by staff during end-of-life or long-term stays. However, critical reviews highlight serious concerns regarding neglect, poor dietary nutrition, and inadequate staffing levels, particularly on weekends. Families considering this facility should weigh the strong emotional support reported by some against the specific allegations of poor hygiene and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Strong support for end-of-life care
- Attentive care for long-term residents
Concerns
- Inadequate staffing levels on weekends (mentioned by 2 reviewers)
- Poor dietary nutrition and management (mentioned by 2 reviewers)
- Neglect and poor hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With the facility having 80 residents, what specific steps are taken to ensure consistent hygiene and cleanliness standards are maintained throughout the building?
- 3I understand that weekends can sometimes be a challenge for staffing in nursing homes; how do you ensure that residents receive the same level of attentive care during Saturday and Sunday shifts?
- 4We are concerned about nutritional health; could you walk us through how you manage dietary planning and ensure residents are receiving high-quality, balanced meals?
- 5Given your facility's focus on compassionate end-of-life care, what protocols do you have in place for medical emergencies to ensure residents are comfortable and supported at all times?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so in sink with each other. The love flows from staff to patient. All residents are loved as though they are family members.”
“The staff witnessed her lowest moments as she had to learn to depend on others for everything, and they comforted her, let her cry, consoled her, pray”
“I walked in to the community room one day and the CNAs back was to me, didn’t know I was there. A woman was crying who had dementia about seeing her family. They CNA was horrible to her, sat and said “You do this, you the one who works yourself up, etc! Cold as ice!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings of abuse protection failures and incident reporting deficiencies in 2024. The facility shows recurring issues with fire safety systems (sprinklers, alarms, smoke detection) appearing across all three surveys from 2018-2024, suggesting persistent safety management challenges. While all deficiencies were reportedly corrected, the pattern of repeated fire safety violations and recent complaint-triggered abuse protection failures warrants careful consideration during your visit.
Aug 15, 2024Routine3
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 15, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 25, 2019Routine8
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 21, 2018Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Ownership & Operations
Who Operates This Facility
Madison Manor Nursing Home
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 17 of 18 (Worst)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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