Madison Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained environment. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility is consistently praised for its cleanliness and physical therapy, recent reports of pain management issues and staffing shortages are concerning. We strongly advise families to visit during off-hours to observe staff availability and to have a clear, documented plan for how the facility will manage your loved one's pain medication.
Google Reviews
Google Reviews
30 reviews analyzed“Madison Health and Rehabilitation Center (formerly Lake Park) receives polarized feedback, with many visitors praising the facility's cleanliness and the kindness of individual staff members. However, families have raised serious concerns regarding inconsistent staffing levels, delays in pain management for residents, and occasional lapses in professional oversight. While some families report excellent experiences, others have documented significant issues with care quality and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Friendly and professional individual staff members
- Effective physical therapy services
- Welcoming atmosphere for visitors
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)
- Inconsistent or delayed pain medication management (mentioned by 2 reviewers)
- Unprofessional conduct or theft of resident property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that your facility is rated 5 stars for health inspections, what specific protocols do you have in place to ensure that high standard of care is maintained consistently throughout the day?
- 2I noticed some families have expressed concerns regarding response times; what is your current process for ensuring residents receive timely assistance when they call for help?
- 3With your strong reputation for physical therapy, how do you integrate those services into the daily routine to help residents stay active and engaged?
- 4Could you walk me through your medication management process to ensure that doses are administered accurately and on schedule for residents?
- 5What steps does your leadership team take to foster open communication with families, especially when there are changes in a loved one's health or care plan?
- 6To give us a better sense of the culture here, what kind of social activities or events are most popular among the residents on a weekly basis?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean , it seems like they just need more staff. One lady we saw in passing needed help getting dressed, her door was wide open and no one seemed to worry about her.”
“My father was in a ton of pain when I last visited him. He was prescribed Lortab but we were told they just give him regular Tylenol until they decide when his pain gets bad enough.”
“I broke my hip and was in this facility for physical therapy the physical therapy team nurses cna's doctors took very good care of me the place is nice and clean and the meals are very good”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madison Health and Rehabilitation Center has a relatively clean inspection record with only 3 minor deficiencies found in one recent survey, all of which have been corrected. The August 2024 inspection identified issues with care planning, maintaining a homelike environment, and fire safety door installation, but the facility promptly addressed these concerns with documented correction dates.
Aug 15, 2024Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Madison Health and Rehabilitation Center
for profit
Chain Affiliation
Summitt Care II, INC.
9 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Madison Snf Operations LLC
Owner · Organization
Davis, Alan
Owner
Mitchell, Joseph
Owner
Ch Summit Care Holdings LLC
Owner (parent company) · Organization
Seam Trust
Owner (parent company) · Organization
Sk Summit Care II Holdings LLC
Owner (parent company) · Organization
Summit Care Group II Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit lakeparkrehab.com
Medicare data downloads
Original nursing home datasets
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