Nursing HomeMedicaid Investigative

Macon Rehabilitation and Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

505 Coliseum Drive, Macon, GA 31217|100 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.6/5

based on 47 Google reviews

(478) 743-8687 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (6 vs median 5.0)
High staff turnover (61%)
High RN turnover (57%)

Below average in GA · Critically understaffed (RN) · $31,738 in fines

Source: Medicare data

What this means for your family

While the facility has recently improved its activities program, the recurring reports of unsanitary conditions and poor communication are significant red flags. If you are considering this facility, I strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of the staff firsthand.

Google Reviews

47 reviews on Google

“Macon Rehabilitation and Healthcare receives polarized feedback, with a significant number of families reporting severe neglect, unsanitary conditions, and poor communication. While recent reviews highlight improvements in the activities program and some staff interactions, these are overshadowed by recurring reports of residents being left in soiled conditions, medication errors, and difficulty reaching staff by phone.”

Quality Themes

Tap a score for details

Strengths

Engaging activities program
Responsive unit management
Helpful admissions coordination
Recent improvements in facility atmosphere

Concerns

Unsanitary living conditions and lack of cleanliness (mentioned by 9 reviewers)
Poor communication and unresponsive phone lines (mentioned by 6 reviewers)
Neglect regarding hygiene and basic patient care (mentioned by 7 reviewers)
Medication management and administration errors (mentioned by 4 reviewers)
Loss of personal belongings and clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 51 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the facility has been focusing on improving the atmosphere lately; what specific changes have you implemented to enhance the daily environment for residents?
2Given the importance of hygiene, could you walk me through your current housekeeping schedule and how you ensure consistent cleanliness in private rooms and common areas?
3What protocols are in place to ensure accuracy and safety during medication administration, especially for residents who require complex daily routines?
4We understand that communication is vital for families; what is the best way to stay in touch with the care team, and how do you ensure that family inquiries are addressed promptly?
5With the current staffing levels, how does your team ensure that residents receive timely assistance with their basic personal care and hygiene needs throughout the day?
6I see that your activities program is a highlight here; could you share what a typical week of social engagement looks like for someone with my family member's interests?

Personalized based on this facility's data

Key Review Excerpts

“This place is downright filthy. I watched a CNA use a feces covered brush and run it through my grandfathers hair. They leave soiled diapers and linen everywhere and refuse to have any kind of ownership for poor management of patients.”

Memory care family member · 2023★☆☆☆☆

“I have been here for 18 months. I was never interested in activities because I felt like coloring a teddy bear out of a coloring book wasn't fun. We now have an activities director named Toni that I wish we had had from the begining. She is very personable and makes every one feel included.”

Long-term resident · 2024★★★★★

“My Dad has been there since June. I don't know what they do with his clothes, because he has lost SOOOO many clothes there even though I put up a sign that Family will do laundry.”

Long-term resident's family · 2025★☆☆☆☆

Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

2.89hrs

71%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility72.6%

Worse than Avg

Here

72.6%

93.4%

91.2%

Bibb

94.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

15.4%

20.1%

Bibb

22.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

12.1%

10.6%

Bibb

4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

19.4%

16.0%

Bibb

13.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

15.3%

16.6%

Bibb

13.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

14.4%

15.7%

Bibb

12.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility11.5%

Worse than Avg

Here

11.5%

81.8%

80.4%

Bibb

73.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility31.6%

Worse than Avg

Here

31.6%

79.7%

78.4%

Bibb

79.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.9%

Mixed vs Avgs

Here

1.9%

1.6%

2.4%

Bibb

3.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

7penalties

Near state avg (6.1)

7 complaint-triggered

$31,738 in fines

Families have filed multiple complaints triggering inspections, with recent issues in September 2025 involving abuse reporting and investigation procedures. The facility shows recurring problems with care planning, daily living assistance, and infection control that persist across surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeat violations in core care areas suggests ongoing quality concerns that families should carefully consider.

Sep 2, 2025Complaint2 findings

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 21, 2025Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Aug 21, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 21, 2024Routine5 findings

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 21, 2024Complaint2 findings

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Feb 14, 2024Complaint2 findings

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,235

Fine

Aug 14, 2023

$3,882

Fine

Aug 7, 2023

$3,529

Fine

Jul 17, 2023

$8,469

Fine

Jun 12, 2023

$2,098

Fine

Jun 5, 2023

$1,764

Ownership & Operations

Who Operates This Facility

Owner / Operator

Macon Rehabilitation and Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Wellington Health Care Services

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 3 of 13

Ownership & Management

Owners

Whs Aps Holding Company II, LLC

Owner · Organization

100%

Andwell Investments, LLC