Lutheran Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
While the facility offers excellent intergenerational activities and some staff provide compassionate care, the recent trend of administrative unresponsiveness and poor communication is concerning. Families should prioritize meeting the specific nursing team assigned to their loved one and maintain active, documented oversight of care plans and discharge timelines.
Google Reviews
Google Reviews
58 reviews on Google“The Lutheran Home receives polarized feedback, with some families praising the compassionate nursing staff and intergenerational programs, while others report significant lapses in care and communication. Recent reviews highlight serious concerns regarding responsiveness during discharge planning, cleanliness, and the professionalism of administrative and admissions staff. Potential families should be aware that the facility also operates a child care center, which accounts for a portion of the reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Unique intergenerational programming
- Effective physical and occupational therapy
- Welcoming and home-like common areas
Concerns
- Poor communication and responsiveness from administration/admissions (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Inconsistent cleanliness and room maintenance (mentioned by 3 reviewers)
- Allegations of theft or missing personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 5-star staffing rating, which is wonderful; how do you ensure that this high level of staffing translates into consistent, personalized attention for each resident throughout the day?
- 2Given the intergenerational programs mentioned, what are some of the most popular activities that residents participate in to stay connected with the broader community?
- 3I understand that clear communication is vital for families; what is your standard process for keeping family members updated on their loved one's health status and daily well-being?
- 4How does your team handle the maintenance and housekeeping of resident rooms to ensure they remain clean and comfortable on a daily basis?
- 5I see you actively engage with feedback online; how do you use that input to improve the daily experience and professional culture within the facility?
- 6What protocols do you have in place to ensure the security of personal belongings and valuables in residents' private rooms?
Personalized based on this facility's data
Key Review Excerpts
“I love how the Nurses talk to my dad in what they are doing before they do anything..It's called Respect,which many people do not have any more.”
“The staff at Lutheran Home have been very loving & supportive to my Grandma, and the facility is nice with a beautiful courtyard in the center.”
“Very frustrated with how this facility is handling my father’s discharge. He has been medically cleared and is ready to leave, yet the facility has been unresponsive and difficult to communicate with regarding next steps.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lutheran Home has faced several family complaints triggering federal investigations, with recurring issues in medication management, food service, and accident prevention. The facility shows a pattern of deficiencies across multiple surveys spanning 2022-2025, though all violations have been corrected. Most concerning are repeated problems with medication errors, food safety and temperature, and maintaining hazard-free environments, suggesting systemic challenges that families should discuss during visits.
Jun 10, 2025Routine12
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install resident room doors of proper design and width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 19, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 13, 2022Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Lutheran Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit thelutheranhome.org
Medicare data downloads
Original nursing home datasets
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