Lutheran Center at Poughkeepsie INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
While the physical therapy department remains a strong point, the facility has seen a sharp decline in care quality recently. Families should be extremely cautious regarding dietary management and should verify current staffing levels, as multiple reports suggest recent turnover has negatively impacted patient safety and responsiveness.
Google Reviews
Google Reviews
53 reviews on Google“The Lutheran Center has experienced a significant decline in quality over the past few years, moving from a highly regarded facility to one facing serious concerns regarding staffing stability and patient safety. While some families praise the physical therapy team and individual staff members, multiple recent reports highlight issues with dietary management for patients with medical conditions, neglectful care, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Clean and well-maintained facility environment
- Compassionate individual nursing staff members
Concerns
- Failure to manage specific dietary needs/restrictions (mentioned by 3 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- High staff turnover impacting quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of specific dietary needs, could you walk us through how the kitchen team tracks and manages individual resident restrictions and food allergies?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into a resident's daily routine?
- 3With a capacity of 160 residents, how do you ensure that staff members remain attentive and responsive to call bells throughout all shifts?
- 4What steps are you taking to maintain consistency in care and build strong relationships between residents and their primary nursing staff, especially during times of staff transition?
- 5How do you keep families informed and involved in their loved one's care plan, and what is the best way to communicate with the nursing team if we have a concern?
- 6In the event of a medical emergency, what is the protocol for stabilizing a resident and notifying the family, and how often do you coordinate with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“His OT Darby Arce is a living angel and his PT Sue Chodkowski is a true gem. These ladies are absolutely the best at their respective professions.”
“Unfortunately, administration changed, 80% of the staff that was there in 2024 left which means the facility overall went down hill. Mom contracted a horrible bacterial infection which led her to the ER.”
“My mother, who is 83 and has suffered from severe ulcerative colitis, was in rehab here for an injury. They paid no attention to her diet, which landed her back in the hospital due to excessive bleeding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with serious concerns including pressure ulcer care and abuse protection that remain uncorrected from the most recent complaint. Recurring problems span resident rights, care planning, medication management, and building safety systems. While many past deficiencies have been corrected, the recent uncorrected issues regarding wound care and facility administration raise significant red flags about current care quality.
Apr 14, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 26, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jan 23, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 6, 2024Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 6, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 16, 2021Routine10
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Lutheran Center at Poughkeepsie INC
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit lutherancarecenter.org
Medicare data downloads
Original nursing home datasets
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