Luther Memorial Home
Strong Medicare quality ratings; families often praise active community and social programming. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While the facility has a history of positive community engagement and compassionate care, recent reports of staff neglect and unprofessionalism are concerning. We strongly recommend scheduling an unannounced visit during meal times to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
37 reviews analyzed“Luther Memorial Home receives a high volume of five-star ratings, often lacking written detail, which praise the facility as a caring and inviting environment for seniors. However, recent critical reviews highlight serious concerns regarding staff professionalism, alleged food theft by employees, and neglectful behavior during meal times. Families should weigh the positive reports of community engagement and compassionate care against these specific allegations of a toxic workplace culture.”
Quality Themes
Tap a score for detailsStrengths
- Active community and social programming
- Inviting and pleasant atmosphere
- Compassionate long-term care
Concerns
- Unprofessional and toxic staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the active community and social programming here; could you tell us more about what a typical week of activities looks like for the residents?
- 2The atmosphere here seems very inviting and pleasant; how do you work to maintain that warm, welcoming feeling for new residents and their families?
- 3We want to make sure the dining experience is something our loved one enjoys; could you describe the meal planning process and how much input residents have in their daily menus?
- 4With such a high staffing rating, we are curious how your team ensures consistent, compassionate care and how you support a positive culture among the staff members?
- 5In the event of a medical emergency during the night or over the weekend, what are the specific protocols for getting immediate care for a resident?
- 6How do you approach addressing and resolving any clinical or care concerns that a family might bring to your attention?
Personalized based on this facility's data
Key Review Excerpts
“I have visited many times to programs they put on from piano recitals to bingo with college students from Mayville State and have been impressed with what they do.”
“Compassionate, competent care under complex circumstances... I could not have had better people providing care for mom. Thank you, staff!”
“My mom (Sharon Domier)said the transport aids are lazy at their jobs. They talk to each other when they're suppose to be feeding people. She said this place has went down hill since 2004.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Luther Memorial Home has a concerning pattern of families filing complaints that resulted in federal citations, including issues with resident assessments and infection control that appeared in both complaint and routine surveys. The facility has struggled with resident assessment accuracy, infection prevention, and food safety across multiple inspections, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Dec 31, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 10, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 27, 2023Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 5, 2024
$5,814
Ownership & Operations
Who Operates This Facility
Luther Memorial Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit luthermemorialhome.com
Medicare data downloads
Original nursing home datasets
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