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Nursing HomeMedicaid Investigative

Luther Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4545 N 92nd St, Milwaukee, WI 5322599 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 86 Google reviews

5
4
3
2
1
Luther Manor Nursing Home in Milwaukee, WI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (18 vs median 7)
  • High staff turnover (59%)
  • High RN turnover (61%)

Bottom 25% in WI · Below recommended RN staffing · Above recommended total nurse staffing · $170,666 in fines

Source: Medicare data

What this means for your family

Luther Manor offers an excellent environment for independent living, with many social opportunities and a well-maintained campus. However, if you are considering the skilled nursing or rehab units, please be aware that multiple families have reported significant issues with staffing levels and medication management. We strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios.

Google Reviews

Google Reviews

86 reviews on Google
Luther Manor presents a stark contrast between its well-regarded independent living community and its struggling skilled nursing and rehabilitation units. While families frequently praise the admissions team for their helpfulness and the campus for its cleanliness, multiple reviewers report severe neglect, understaffing, and unprofessional behavior in the healthcare and rehab sections. Prospective families should be aware that while the facility is physically attractive, the quality of daily nursing care is a significant point of contention.

Quality Themes

Tap a score for details
Food7.0Staff3.0Clean8.0Activities9.0Meds2.0Memory4.0Comms4.0Value3.0

Strengths

  • Helpful and professional admissions staff
  • Clean and well-maintained campus
  • Robust activities and social opportunities for independent residents
  • Seamless transitions to hospice care

Concerns

  • Chronic understaffing leading to long response times (mentioned by 12 reviewers)
  • Neglectful or rude nursing and CNA staff (mentioned by 10 reviewers)
  • Medication management errors (mentioned by 4 reviewers)
  • Poor communication and lack of accountability from administration (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(2)'18(3)'20(5)'22(11)'24(20)'26(4)

Distribution · 92 analyzed

5
55
4
4
3
4
2
5
1
24

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active social calendar; could you walk me through how you ensure residents are consistently engaged and supported during these daily activities?
  • 2Given the high volume of residents, what specific protocols are in place to ensure timely responses when a resident uses their call light or needs urgent assistance?
  • 3I see that you have a high response rate to family feedback online; how does your leadership team translate that commitment to transparency into daily communication with families regarding their loved one's care?
  • 4What steps is the facility currently taking to improve the consistency and oversight of medication management to ensure accuracy for all residents?
  • 5With the recent focus on staffing levels, how do you foster a supportive environment that encourages staff to maintain high standards of patient interaction and bedside manner?
  • 6How does your team coordinate care transitions, particularly when a resident’s needs shift from standard nursing care to more specialized hospice services?

Personalized based on this facility's data


Key Review Excerpts

The newly renovated Assisted Living building is well designed, bright and cheerful. There are many areas for activities both interactive and peaceful.

Assisted living family member · 2024★★★★★

My mother lived for 12 years at the LM Terrace, independent apts. She loved the people and staff there! They provide such a variety of activities available for those with different interests.

Independent living family member · 2022★★★★★

The staff is so rude; they are openly unprofessional with family members/visitors. It's sad. It's sad that our elderly people are not getting quality care, especially since they pay for it.

Grandchild of resident · 2021★★★★★
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
95%
Registered nurses for medical care
Total Nursing
4.87hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
15.3%
WI
19.9%
Milwaukee
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.4%
WI
25.0%
Milwaukee
26.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
WI
95.6%
Milwaukee
90.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
WI
5.2%
Milwaukee
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
14.4%
WI
16.7%
Milwaukee
15.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
19.5%
WI
16.8%
Milwaukee
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
WI
82.2%
Milwaukee
72.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
81.8%
WI
86.6%
Milwaukee
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
WI
1.3%
Milwaukee
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
8penalties
Near state avg (9.8)
39 complaint-triggered
$170,666 in fines

Luther Manor has faced numerous complaints from families, resulting in 32 complaint-triggered deficiencies across the review period. Major recurring issues include medication management problems, pressure ulcer care failures, and repeated problems with reporting suspected abuse or neglect. While most deficiencies show correction dates, the pattern of repeated violations in critical care areas, particularly pressure ulcer prevention appearing multiple times and one recent case lacking a correction plan, suggests ongoing quality concerns that warrant careful evaluation during any visit.

Jan 14, 2026Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 16, 2025Routine
16
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 29, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 13, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Mar 26, 2025Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 31, 2024Complaint
9
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Federal Penalties

Payment Denial

Sep 10, 2024

53-day denial

Fine

Sep 10, 2024

$103,705

Fine

Jun 11, 2024

$34,468

Payment Denial

Feb 1, 2024

14-day denial

Fine

Feb 1, 2024

$25,454

Fine

Aug 14, 2023

$2,117

Fine

Aug 7, 2023

$1,748

Fine

Jul 17, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Luther Manor

Organization Type

nonprofit

Ownership & Management

Owners

United Lutheran Program for the Aging, INC

Owner · Organization

Key personnel

Chedid, StephanieOfficer / DirectorHansen, PatrickOfficer / DirectorKeup, ArthurOfficer / DirectorSelect Rehabilitation, LLCManagerSodexo America, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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