Luther Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 7)
- High staff turnover (59%)
- High RN turnover (61%)
Bottom 25% in WI · Below recommended RN staffing · Above recommended total nurse staffing · $170,666 in fines
What this means for your family
Luther Manor offers an excellent environment for independent living, with many social opportunities and a well-maintained campus. However, if you are considering the skilled nursing or rehab units, please be aware that multiple families have reported significant issues with staffing levels and medication management. We strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios.
Google Reviews
Google Reviews
86 reviews on Google“Luther Manor presents a stark contrast between its well-regarded independent living community and its struggling skilled nursing and rehabilitation units. While families frequently praise the admissions team for their helpfulness and the campus for its cleanliness, multiple reviewers report severe neglect, understaffing, and unprofessional behavior in the healthcare and rehab sections. Prospective families should be aware that while the facility is physically attractive, the quality of daily nursing care is a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Clean and well-maintained campus
- Robust activities and social opportunities for independent residents
- Seamless transitions to hospice care
Concerns
- Chronic understaffing leading to long response times (mentioned by 12 reviewers)
- Neglectful or rude nursing and CNA staff (mentioned by 10 reviewers)
- Medication management errors (mentioned by 4 reviewers)
- Poor communication and lack of accountability from administration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you ensure residents are consistently engaged and supported during these daily activities?
- 2Given the high volume of residents, what specific protocols are in place to ensure timely responses when a resident uses their call light or needs urgent assistance?
- 3I see that you have a high response rate to family feedback online; how does your leadership team translate that commitment to transparency into daily communication with families regarding their loved one's care?
- 4What steps is the facility currently taking to improve the consistency and oversight of medication management to ensure accuracy for all residents?
- 5With the recent focus on staffing levels, how do you foster a supportive environment that encourages staff to maintain high standards of patient interaction and bedside manner?
- 6How does your team coordinate care transitions, particularly when a resident’s needs shift from standard nursing care to more specialized hospice services?
Personalized based on this facility's data
Key Review Excerpts
“The newly renovated Assisted Living building is well designed, bright and cheerful. There are many areas for activities both interactive and peaceful.”
“My mother lived for 12 years at the LM Terrace, independent apts. She loved the people and staff there! They provide such a variety of activities available for those with different interests.”
“The staff is so rude; they are openly unprofessional with family members/visitors. It's sad. It's sad that our elderly people are not getting quality care, especially since they pay for it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Luther Manor has faced numerous complaints from families, resulting in 32 complaint-triggered deficiencies across the review period. Major recurring issues include medication management problems, pressure ulcer care failures, and repeated problems with reporting suspected abuse or neglect. While most deficiencies show correction dates, the pattern of repeated violations in critical care areas, particularly pressure ulcer prevention appearing multiple times and one recent case lacking a correction plan, suggests ongoing quality concerns that warrant careful evaluation during any visit.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 16, 2025Routine16
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 13, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 26, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 31, 2024Complaint9
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Payment Denial
Sep 10, 2024
53-day denial
Fine
Sep 10, 2024
$103,705
Fine
Jun 11, 2024
$34,468
Payment Denial
Feb 1, 2024
14-day denial
Fine
Feb 1, 2024
$25,454
Fine
Aug 14, 2023
$2,117
Fine
Aug 7, 2023
$1,748
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Luther Manor
nonprofit
Ownership & Management
Owners
United Lutheran Program for the Aging, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit luthermanor.org
Medicare data downloads
Original nursing home datasets
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