Lubbock Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
This facility offers an impressive therapy program and a very clean, modern environment that is excellent for rehabilitation. However, you must be vigilant about nursing response times and staffing levels, as recent reports indicate significant delays in care and potential neglect during busy shifts.
Google Reviews
Google Reviews
53 reviews on Google“Families considering Lubbock Health Care Center will find a facility praised for its exceptionally clean, modern environment and a highly skilled therapy team that aids in rehabilitation. However, recent reviews highlight serious concerns regarding nursing response times and staffing shortages that may lead to delayed care for high-risk residents.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Clean and well-maintained facility
- Kind and compassionate administrative staff
- Friendly and attentive housekeeping team
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Staffing shortages affecting patient care (mentioned by 2 reviewers)
- Inconsistent breakfast quality
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every negative review. While they acknowledge the reviewer by name, they fail to address the specific clinical or operational grievances mentioned in the reviews.
Questions for Your Tour
- 1We've heard great things about your rehab and therapy services; could you tell us more about how those programs are tailored to individual needs?
- 2How do you ensure that call buttons are answered quickly, especially during busy shifts or overnight?
- 3What steps is the facility taking to ensure there is always enough staff available to provide attentive care for every resident?
- 4We noticed the administrative team is very kind in their communications; how does that leadership style trickle down to the daily care provided by the nursing staff?
- 5Could you describe what a typical morning looks like, including the breakfast service and any morning activities?
- 6In the event of a medical emergency after hours, what is the protocol for getting immediate assistance for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The therapist, Susan, Kyle and Victoria, we're excellent. They were caring.”
“Do not go here from hospital, laid on bed without a walker, or a shower, or my pain medication. I had total hip replacement and was left to suffer.”
“The facility is so beautiful and well managed; you can tell the staff genuinely care about the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lubbock Health Care Center has ongoing issues with families filing complaints about care quality, with seven complaint-triggered deficiencies over the review period. The facility shows recurring problems in resident rights (clean environment, grievances), medication management, and safety oversight. While all deficiencies have reported correction dates, the pattern of repeated issues in key care areas and continued family complaints suggests persistent operational challenges that warrant careful consideration.
Dec 9, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 10, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 25, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2023Complaint2
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Ownership & Operations
Who Operates This Facility
Lubbock III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
LIZABETH JACKSON
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 61 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit lubbockcarecenter.com
Medicare data downloads
Original nursing home datasets
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