Louisa Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise engaging and creative activities program. Still worth an in-person visit.
based on 306 Google reviews

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What this means for your family
While the facility offers an excellent activities program and strong therapy services, the recurring reports of neglect and hygiene issues are concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's skin integrity and medication schedule.
Google Reviews
Google Reviews
306 reviews on Google“Louisa Health & Rehabilitation Center is frequently praised for its warm, family-oriented atmosphere and highly active, creative activities department. While many families report excellent rehab outcomes and compassionate care, there are serious, recurring allegations regarding neglect, specifically concerning hygiene, slow response times for toileting, and poor management of medical conditions like bedsores and medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Warm, family-oriented atmosphere
- Effective physical and occupational therapy
- Friendly and helpful front-line staff
Concerns
- Significant delays in assistance with toileting and hygiene (mentioned by 4 reviewers)
- Allegations of neglect leading to bedsores, malnutrition, and infections (mentioned by 3 reviewers)
- Poor communication regarding resident health status (mentioned by 2 reviewers)
- Unpleasant odors in resident living areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 220 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication?
- 2Given the recent staffing ratings, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and toileting?
- 3I see your activities program is highly praised; could you walk me through how you tailor these social opportunities to residents with varying levels of mobility?
- 4To address concerns regarding health status updates, what is your standard process for keeping families informed about changes in a loved one's condition or medication management?
- 5With the recent focus on clinical outcomes, what extra steps are taken to monitor skin integrity and nutrition to prevent complications like infections or bedsores?
- 6How does the facility manage environmental maintenance to ensure the living areas remain fresh and comfortable for all residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff most especially the CNA‘s are so kind and thoughtful and work really hard to make sure you’re comfortable and happy. The nurses respond quickly when you say you’re having an issue of some kind And the management is always there to listen and not just listen.”
“I had to take my mother there for rehab & to make sure her medicines were given to her as instructed by the doctor. I was told the medicine would be delivered by that evening, when I picked her up the next morning, she hadn't received any of her medicine.”
“Every time my siblings and I would go visit him, which was often, They had him in a rolling recliner chair and due to him being in this chair so much and the care he didn't get while changing his depends, he developed bed sores and got Sepsis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns in care planning and medication management, with families filing complaints about notification failures and medical record issues in 2025. The most recurring problems involve resident assessment and care planning deficiencies, medication oversight, and infection control failures that have persisted across multiple surveys since 2018. While the facility reports correcting these issues, the repeated nature of core care problems and recent family complaints warrant careful consideration during any visit.
May 28, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 26, 2023Routine14
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Apr 22, 2021Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Oct 4, 2018Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Louisa Health & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 11 of 57
Ownership & Management
Owners
Louisa Holdings I LLC
Owner · Organization
Ak 2003 Family Trust
Owner (parent company) · Organization
AL 2003 Family Trust
Owner (parent company) · Organization
Central Bay LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 LLC
Owner (parent company) · Organization
Matt 2002 LLC
Owner (parent company) · Organization
Mrcz Central LLC
Owner (parent company) · Organization
Nathan 5604 & Family LLC
Owner (parent company) · Organization
Nathan 5604 LLC
Owner (parent company) · Organization
Pivotal Central LLC
Owner (parent company) · Organization
Sas 1998 Family Trust
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
306 reviews from families & visitors
Official Website
Visit louisahealthrehab.com
Medicare data downloads
Original nursing home datasets
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