Los Feliz Healthcare & Wellness Center, Lp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (33 vs median 13.0)
- High RN turnover (75%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in SHLOMO RECHNITZ chain · $58,006 in fines
What this means for your family
This facility offers exceptional physical and speech therapy services that can be vital for rehabilitation. However, families must be extremely vigilant regarding staffing levels and medication accuracy, as multiple reports indicate that call lights go unanswered and medication errors have occurred.
Google Reviews
Google Reviews
51 reviews on Google“Families considering Los Feliz Healthcare & Wellness Center will find a facility with highly praised physical therapy and rehabilitation teams. However, there are significant and recurring concerns regarding understaffing, particularly regarding call light response times and CNA availability, as well as serious allegations of poor hygiene and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy staff
- Friendly and professional front-desk and administrative staff
- Compassionate individual caregivers
- Cleanliness of certain departments
Concerns
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Issues with medication management and accuracy (mentioned by 2 reviewers)
- Poor facility maintenance and cleanliness (pests/smell) (mentioned by 2 reviewers)
- Lack of availability of doctors on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
The owner uses repetitive, template-based responses that fail to acknowledge specific details mentioned in reviews. The responses are polite but lack personalization or engagement with the reviewer's content.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3With the administrative staff being so friendly and professional, what is the best way for our family to stay in regular contact with the care team regarding updates?
- 4How do you manage call light responses during the night or during busy shifts to ensure residents aren't waiting long for assistance?
- 5What steps are being taken to ensure the dining experience and food variety meet the needs of all residents?
- 6How do you handle medical emergencies or physician needs during the weekends when the primary doctor might not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The PT Team, Speech Therapist and Jerome were amazing as they put so much effort into working with my mom. Thank you for the kindness shown her as she can be quite a challenge.”
“Some of them didn’t answer my call light. The only thing that made me be able to get through this hard time was this one staff member, she is very small but strong, always answering lights on time.”
“My mother was admitted to Country Villa Los Feliz after being discharged from Good Samaritan Hospital with a walker and wheelchair as needed. This place was ok in the beginning. One good dependable caregiver, Karina out of many, however a nurse came to work COVID positive.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated safety violations and family complaints. Key recurring issues include medication management errors, resident safety hazards, and infection control failures. While all 130 deficiencies across 21 surveys have been corrected, families have filed complaints triggering 30 investigations, particularly regarding abuse protection, medical record handling, and pharmacy services, with recent complaints as of December 2025 indicating ongoing problems that warrant serious consideration.
Apr 3, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 13, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2025Routine32
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 3, 2024
$42,720
Payment Denial
May 3, 2024
18-day denial
Fine
Dec 12, 2023
$15,286
Ownership & Operations
Who Operates This Facility
Los Feliz Healthcare & Wellness Center, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 14 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit cvlosfeliznc.com
Medicare data downloads
Original nursing home datasets
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