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Nursing HomeMedicaid Investigative

Los Feliz Healthcare & Wellness Center, Lp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3002 Rowena Avenue, Silver Lake · Los Angeles, CA 90039131 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 51 Google reviews

5
4
3
2
1
Los Feliz Healthcare & Wellness Center, Lp Nursing Home in Los Angeles, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (33 vs median 13.0)
  • High RN turnover (75%)

Bottom 25% in CA · Critically understaffed (RN) · Worst in SHLOMO RECHNITZ chain · $58,006 in fines

Source: Medicare data

What this means for your family

This facility offers exceptional physical and speech therapy services that can be vital for rehabilitation. However, families must be extremely vigilant regarding staffing levels and medication accuracy, as multiple reports indicate that call lights go unanswered and medication errors have occurred.

Google Reviews

Google Reviews

51 reviews on Google
Families considering Los Feliz Healthcare & Wellness Center will find a facility with highly praised physical therapy and rehabilitation teams. However, there are significant and recurring concerns regarding understaffing, particularly regarding call light response times and CNA availability, as well as serious allegations of poor hygiene and medication management errors.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Exceptional rehabilitation and therapy staff
  • Friendly and professional front-desk and administrative staff
  • Compassionate individual caregivers
  • Cleanliness of certain departments

Concerns

  • Understaffing and slow response to call lights (mentioned by 3 reviewers)
  • Issues with medication management and accuracy (mentioned by 2 reviewers)
  • Poor facility maintenance and cleanliness (pests/smell) (mentioned by 2 reviewers)
  • Lack of availability of doctors on weekends (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(1)'21(3)'23(6)'25(16)'26(4)

Distribution · 53 analyzed

5
30
4
6
3
0
2
2
1
15

How They Respond to Reviews

10%response rate
Generic

The owner uses repetitive, template-based responses that fail to acknowledge specific details mentioned in reviews. The responses are polite but lack personalization or engagement with the reviewer's content.

Questions for Your Tour

  • 1We've heard wonderful things about your rehab and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
  • 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
  • 3With the administrative staff being so friendly and professional, what is the best way for our family to stay in regular contact with the care team regarding updates?
  • 4How do you manage call light responses during the night or during busy shifts to ensure residents aren't waiting long for assistance?
  • 5What steps are being taken to ensure the dining experience and food variety meet the needs of all residents?
  • 6How do you handle medical emergencies or physician needs during the weekends when the primary doctor might not be on-site?

Personalized based on this facility's data


Key Review Excerpts

The PT Team, Speech Therapist and Jerome were amazing as they put so much effort into working with my mom. Thank you for the kindness shown her as she can be quite a challenge.

Rehab patient's family · 2024★★★★★

Some of them didn’t answer my call light. The only thing that made me be able to get through this hard time was this one staff member, she is very small but strong, always answering lights on time.

Long-term resident · 2026★★★★

My mother was admitted to Country Villa Los Feliz after being discharged from Good Samaritan Hospital with a walker and wheelchair as needed. This place was ok in the beginning. One good dependable caregiver, Karina out of many, however a nurse came to work COVID positive.

Long-term resident's family · 2025☆☆☆☆
Source: 51 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
CA
10.4%
Los angeles
12.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.5%
CA
11.7%
Los angeles
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.9%
Mixed vs Avgs
Here
91.9%
US
79.8%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

36deficiencies
3penalties
Well above state avg (15.4)
27 complaint-triggered
$58,006 in fines

This facility shows a concerning pattern of repeated safety violations and family complaints. Key recurring issues include medication management errors, resident safety hazards, and infection control failures. While all 130 deficiencies across 21 surveys have been corrected, families have filed complaints triggering 30 investigations, particularly regarding abuse protection, medical record handling, and pharmacy services, with recent complaints as of December 2025 indicating ongoing problems that warrant serious consideration.

Apr 3, 2026Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Feb 4, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 10, 2025Complaint
5
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 14, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 13, 2025Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 6, 2025Routine
32
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 3, 2024

$42,720

Payment Denial

May 3, 2024

18-day denial

Fine

Dec 12, 2023

$15,286

Ownership & Operations

Who Operates This Facility

Owner / Operator

Los Feliz Healthcare & Wellness Center, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.2/5 · Rank 14 of 16 (Worst)

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerAlexandre, CharlesManagerSilao, MichaelManagerLos Feliz Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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