Loft Rehabilitation & Nursing
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (70%)
- High RN turnover (80%)
Bottom 25% in IL · Below recommended RN staffing · Worst in THE LOFT REHABILITATION AND NURSING chain · $393,520 in fines · Abuse citation
What this means for your family
While the facility is physically modern and has a well-regarded therapy department, the recent reports of neglect and hygiene issues are significant red flags. We strongly recommend that you conduct an unannounced visit and ask specifically about their protocols for patient hygiene and medication administration before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“The Loft Rehabilitation & Nursing in Eureka receives polarized feedback, with many families praising the facility's cleanliness, therapy department, and friendly staff. However, several reviewers have raised serious concerns regarding neglect, hygiene standards, and medication management, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Highly regarded therapy department
- Many staff members described as kind and attentive
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled diapers, pressure sores) (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Medication management and communication errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how does the administration use that feedback to improve daily care?
- 2With the highly-regarded therapy department here, how would you tailor a rehabilitation plan specifically for our loved one's needs?
- 3What specific protocols are in place to ensure medication is administered accurately and that any changes are communicated promptly to our family?
- 4How does the nursing team manage hygiene and skin care routines to ensure residents stay comfortable and clean throughout the day?
- 5Can you describe the staffing levels during the night shifts and how you ensure response times remain quick if a resident needs assistance?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The staff treated him with dignity, respect, and was very kind.”
“My love one has now passed away. She had a stage 4/5 bedsore from pure neglect of this place.”
“The therapy department was great. They worked with me to get my goal of going home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaint reports that triggered 26 of 89 total deficiencies, with recurring problems in protection from abuse and neglect, accident prevention, and nursing staff coverage continuing into 2024. The facility shows persistent issues with resident safety, medication management, and maintaining adequate registered nurse staffing despite corrections being reported for each violation. While all deficiencies are marked as corrected, the pattern of repeated violations in core care areas suggests ongoing systematic challenges.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 25, 2026
$45,420
Fine
Jun 3, 2024
$126,996
Payment Denial
Jun 3, 2024
106-day denial
Fine
Apr 3, 2024
$212,311
Fine
Jul 28, 2023
$54,213
Ownership & Operations
Who Operates This Facility
Loft Rehabilitation & Nursing
for profit
Chain Affiliation
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 5 of 7 (Worst)
Ownership & Management
Owners
Aaron, Adam
Owner
Aaron, Daniel
Owner
Aaron, Michael
Owner
Aaron, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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