Locust Ridge Healthcare LLC
Strong Medicare quality ratings; families often praise highly dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 58 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy outcomes and administrative support, making it a strong candidate for rehabilitation. However, because multiple reviewers have reported inconsistent hygiene and concerning staff behavior, we strongly recommend unannounced visits and direct observation of your loved one's daily care routine.
Google Reviews
Google Reviews
58 reviews on Google“Locust Ridge Healthcare receives highly polarized feedback, with many families praising the staff's warmth and dedication, while others report serious concerns regarding neglect and unprofessional behavior. While the facility is frequently described as a close-knit, caring environment, several reviewers have raised alarms about poor hygiene, inadequate medical attention, and rude staff interactions. Prospective families should weigh the strong therapy outcomes and individual staff praise against reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Effective physical and occupational therapy programs
- Helpful administrative and financial support team
- Small, family-like atmosphere
Concerns
- Inconsistent hygiene and cleanliness of patient rooms (mentioned by 4 reviewers)
- Neglectful or rude behavior from specific staff members (mentioned by 4 reviewers)
- Inadequate medical attention and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love the idea of a small, family-like atmosphere here; how do you foster that sense of community among the 61 residents?
- 2It's great to see the administration is so engaged with feedback; how does the team use resident and family input to improve daily operations?
- 3Could you tell us more about the daily dining experience and what steps are being taken to ensure meal variety and quality?
- 4What specific protocols are in place to ensure patient rooms are kept consistently clean and hygienic every day?
- 5How does the nursing team manage response times during the night or during busy shifts to ensure medical needs are met promptly?
- 6We've heard great things about your therapy programs; how are physical and occupational therapy integrated into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“When Matt first entered Locust Ridge, Matt was in a wheelchair and was being fed through a peg in his stomach. When Matt left Locust Ridge and “graduated” to an Assisted Living facility he no longer had the peg and is currently walking with no assistance.”
“My mother was there for therapy. Bill and Barb were two very good nurses. Mom liked both of them quite a bit. Destiny was very helpful with mom and nice to mom. Ashley was extremely helpful with guiding us through medicare to give mom the best chance for regaining her independence.”
“The level of care as declined since my MIL was in there years ago. They used to be caring and efficient. The 2nd shift nurse is rude and nasty to patients. They take away my Dad's call button . I am beyond livid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Locust Ridge Healthcare has persistent fire safety and building code deficiencies, with recurring issues in emergency exits, fire alarms, and electrical systems appearing across multiple surveys from 2019-2024. Families have filed complaints leading to deficiencies in infection control, medication management, and care administration. While all deficiencies show correction dates, the repetitive nature of fire safety violations across years suggests ongoing facility maintenance challenges that families should consider.
Jan 31, 2024Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 7, 2023Complaint4
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 27, 2021Routine18
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 21, 2019Routine15
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Locust Ridge Healthcare LLC
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 32
Ownership & Management
Owners
Capital Holdings Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit locustridgehc.com
Medicare data downloads
Original nursing home datasets
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