Lochearn Nursing Home, LLC
Strong Medicare quality ratings; families often praise phenomenal physical and occupational therapy department. Still worth an in-person visit.
based on 396 Google reviews

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What this means for your family
This facility's therapy team is highly regarded, making it a potential option for short-term rehabilitation. However, families must be extremely vigilant regarding daily care; we strongly recommend unannounced visits to ensure your loved one is being kept clean and that call bells are being answered promptly.
Google Reviews
Google Reviews
396 reviews on Google“FutureCare Lochearn receives highly polarized feedback, with many families praising the therapy department and specific staff members for their dedication, while others report severe concerns regarding hygiene, neglect, and understaffing. While some visitors describe a clean and welcoming environment, a significant number of reviewers cite issues with residents being left in soiled clothing and a lack of responsiveness from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Phenomenal physical and occupational therapy department
- Warm, attentive individual nursing staff members
- Clean and well-maintained common areas
- Engaged leadership and helpful reception team
Concerns
- Inadequate hygiene and delayed response to soiled residents (mentioned by 11 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 6 reviewers)
- Lack of seating for visitors in patient rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the importance of timely assistance, what is your current process for ensuring residents receive help with hygiene and call-light requests promptly?
- 3With your highly-regarded physical and occupational therapy department, how do you integrate those services into the daily routine for residents who need extra support?
- 4Since staffing levels can fluctuate, what specific steps are you taking to ensure that every resident receives consistent, attentive care throughout the day and night?
- 5We noticed some families have struggled to reach nursing staff directly; what is the best way for us to stay in the loop regarding our loved one's health and medication management?
- 6How do you handle medical emergencies or urgent changes in a resident's condition, and how quickly would we be notified if something were to happen?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is phenomenal and truly restores the function and quality of life for so many. The leadership team is engaged, on the units, available, and willing to assist with any concerns until satisfaction.”
“I had to walk to nurses station where 4 women sat doing nothing while I was ringing for the roommate was about to be on the floor. The hallways reek of pee and feces. These ppl DON'T care about anything but the money.”
“The nursing assistant was attentive and made conversation with the patient while she fed him. You can tell that she loves her profession. It's not a job for her. She cares deeply for those that she serves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports resulting in 7 deficiencies, primarily around care planning and resident rights. The facility shows recurring issues with care planning, medication management, and safety requirements across multiple surveys spanning 2018-2024. While all deficiencies were reportedly corrected, the pattern of repeated violations in core care areas suggests ongoing compliance challenges families should investigate during visits.
Jan 8, 2026Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 8, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 19, 2024Routine8
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 19, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 4, 2019Routine17
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Lochearn Nursing Home, LLC
for profit
Chain Affiliation
Future Care/lifebridge Health
18 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 17 (Best)
Ownership & Management
Owners
Michelle Way LLC
Owner · Organization
Practice Dynamics, INC
Owner · Organization
Lsjw Lochearn LLC
Owner · Organization
Jeffrey Mark Attman 2005 Trust
Owner (parent company) · Organization
Lifebridge Investments, INC
Owner (parent company) · Organization
Attman, Gary
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
396 reviews from families & visitors
Official Website
Visit futurecare.com
Medicare data downloads
Original nursing home datasets
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