Living Center West
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
While some families report that the staff is kind and communicative, the facility has received recent, serious complaints regarding cleanliness and maintenance. We strongly recommend scheduling an in-person tour to inspect the condition of the rooms and common areas yourself before making a decision.
Google Reviews
Google Reviews
11 reviews on Google“Living Center West receives highly polarized feedback, with recent reviews highlighting significant concerns regarding cleanliness and facility maintenance. While some families report positive experiences with staff communication and kindness, others have expressed serious dissatisfaction with administrative responsiveness and the quality of medical care.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Proactive communication regarding medical changes
Concerns
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that proactive communication is a strength here; could you walk me through your process for updating families when there is a change in a resident's health status?
- 2Given the recent focus on facility upkeep, what is your current schedule for deep cleaning and routine maintenance in resident rooms and common areas?
- 3With medication management being a critical part of daily care, what specific protocols do you have in place to ensure accuracy and consistency for residents?
- 4I see that you have engaged with some feedback online; how do you use family input to help improve the day-to-day experience for residents?
- 5What does a typical social or activity schedule look like for residents to ensure they stay engaged and active throughout the week?
- 6How does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies that might arise outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“We cannot say enough good things about the kindness and treatment my husband received at LCW. The staff were amazing in notifying us of any changes in medication or his condition.”
“Very dirty floors, under air units dirt caked so unreal, around sinks , filthy, everywhere so unclean, never see a house keeper no where , plus curtins hanging between residents looks like they have not been washed for many decades”
“Refused to follow my father's general practitioners medical instructions which made his condition worse. Had to move him home after 3 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 19 of 33 deficiencies, including serious concerns about abuse protection and reporting that families should carefully consider. The most recurring issues involve resident safety and accident prevention, proper medical treatment and care planning, and resident rights protections. Recent complaints in 2024 covered abuse protection failures, privacy violations, and inadequate wound care, though all deficiencies show correction dates from the facility.
Aug 28, 2025Routine2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 19, 2024Routine5
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 29, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Jun 6, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 8, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 8, 2024
$54,081
Payment Denial
May 8, 2024
65-day denial
Fine
Jan 18, 2024
$17,989
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jun 8, 2026OtherClean
Fed violations: 1, State violations: 1
Jan 21, 2026ComplaintClean
Fed violations: 0, State violations: 0
Nov 10, 2025InspectionClean
Fed violations: 0, State violations: 0
Aug 28, 2025InspectionClean
Fed violations: 2, State violations: 0
Jan 27, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jan 9, 2025ComplaintClean
Fed violations: 2, State violations: 1
Oct 7, 2024InspectionClean
Fed violations: 0, State violations: 0
Sep 19, 2024InspectionClean
Fed violations: 5, State violations: 0
Ownership & Operations
Who Operates This Facility
Living Center West
nonprofit
Ownership & Management
Owners
St Luke's Healthcare
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit unitypoint.org
Medicare data downloads
Original nursing home datasets
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