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Nursing Home Investigative

Lindengrove Waukesha

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

425 N University Dr, Waukesha, WI 5318861 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 39 Google reviews

5
4
3
2
1
Lindengrove Waukesha Nursing Home in Waukesha, WI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (17 vs median 7)
  • High staff turnover (76%)
  • High RN turnover (83%)

Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $39,621 in fines

Source: Medicare data

What this means for your family

While the facility offers modern, private rooms, the recurring reports of severe neglect and lack of basic hygiene are deeply concerning. If you are considering this facility, you must conduct unannounced visits at various times of the day and night to verify staffing levels and resident care standards, as the current feedback suggests a high risk of inconsistent oversight.

Google Reviews

Google Reviews

39 reviews on Google
LindenGrove Waukesha presents a stark divide in experiences, with some families praising the private room facilities and specific staff members, while a significant number of reviewers report severe neglect, understaffing, and poor hygiene. Multiple accounts describe residents being left unbathed, ignored when calling for assistance, and suffering from dehydration or untreated medical conditions. While the physical environment is often described as clean and modern, the quality of daily care and responsiveness to family concerns are frequent points of failure.

Quality Themes

Tap a score for details
Food2.0Staff2.0Clean4.0ActivitiesN/AMedsN/AMemory1.0Comms2.0Value1.0

Strengths

  • Private, well-maintained rooms
  • Modern facility building
  • Competent physical therapy department
  • Specific staff members noted for helpfulness

Concerns

  • Severe neglect and lack of basic hygiene (bathing, changing) (mentioned by 7 reviewers)
  • Chronic understaffing and reliance on contract workers (mentioned by 5 reviewers)
  • Unresponsive to call buttons and family communication (mentioned by 5 reviewers)
  • Poor food quality and inconsistent dining service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(2)1.04.5'21(2)1.03.7'23(3)2.22.1'25(7)5.0'26(7)

Distribution · 34 analyzed

5
14
4
2
3
0
2
0
1
18

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on staffing, what is your current strategy for ensuring consistent, permanent staff coverage versus reliance on temporary agency workers?
  • 2I noticed some concerns regarding hygiene and assistance with daily routines; could you walk me through your specific protocols for ensuring residents are bathed and changed on a consistent schedule?
  • 3How does your nursing team manage and prioritize call button responses to ensure residents are not waiting for extended periods when they need assistance?
  • 4I see you have a well-regarded physical therapy department; how do you integrate those therapy goals into the resident's daily life and overall care plan?
  • 5Could you describe the process for how your team communicates updates or concerns to family members, and how quickly we can expect a response if we have a question about our loved one?
  • 6Regarding the dining experience, what steps are being taken to improve the quality and consistency of meals to ensure residents are getting the nutrition and variety they need?

Personalized based on this facility's data


Key Review Excerpts

They never took her out of bed and I think she was bathed once while she was there. I had to clean her when I visited.

Long-term resident's family · 2025☆☆☆☆

The memory care unit has some of the most vulnerable residents and I have seen animals treated better.

Memory care family member · 2024☆☆☆☆

The private rooms and bathrooms were clean and I even had my own shower! It was so nice to not have to wait for a five minut

Rehab patient · 2021☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
95.5%
WI
95.0%
Waukesha
92.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.5%
Worse than Avg
Here
75.5%
US
93.4%
WI
95.6%
Waukesha
93.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.3%
Worse than Avg
Here
32.3%
US
19.4%
WI
25.0%
Waukesha
25.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
Waukesha
7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
WI
16.8%
Waukesha
12.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.2%
Mixed vs Avgs
Here
16.2%
US
15.3%
WI
19.9%
Waukesha
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.5%
Worse than Avg
Here
47.5%
US
79.7%
WI
82.2%
Waukesha
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.7%
Worse than Avg
Here
69.7%
US
81.8%
WI
86.6%
Waukesha
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
WI
1.3%
Waukesha
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Well above state avg (9.8)
12 complaint-triggered
$39,621 in fines

LindenGrove Waukesha shows recurring care concerns with 12 complaint-triggered deficiencies where families filed reports about issues. The facility repeatedly struggles with medication management, pressure ulcer care, and safety hazards across multiple surveys. Key problem areas include medication errors, wound care deficiencies, and accident prevention that persist despite corrections, suggesting ongoing challenges with care quality and resident safety.

Jan 21, 2026Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Sep 25, 2025Routine
18
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Sep 25, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 29, 2025Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 11, 2024Routine
23
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 11, 2024Complaint
2
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Jun 11, 2024

$39,621

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lindengrove Waukesha

Organization Type

nonprofit

Ownership & Management

Owners

Marquardt Village INC

Owner (parent company) · Organization

100%

Key personnel

Mauthe, MatthewAdp of the SnfSidhu, SarfrazAdp of the SnfLembke, AdamAdp of the SnfMarks, JulieAdp of the SnfFischer, ToddManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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