Linden Center for Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 177 Google reviews

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What this means for your family
Linden Center has a strong reputation for physical therapy and rehab outcomes, making it a potential choice for short-term recovery. However, families must be extremely cautious regarding long-term care; multiple reviewers report significant issues with nursing responsiveness, hygiene, and theft. If you choose this facility, we strongly advise daily in-person visits to monitor your loved one's care and ensure their needs are being met.
Google Reviews
Google Reviews
177 reviews on Google“Linden Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the physical therapy department and facility cleanliness while others report severe neglect. Critical concerns frequently involve unresponsive nursing staff, poor communication, theft of personal belongings, and unsanitary conditions including reports of pests. Families considering this facility should be aware of the stark contrast between the positive experiences of rehab patients and the distressing accounts of long-term care residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern-looking facility
- Professional and welcoming reception staff
- Strict COVID-19 safety protocols
Concerns
- Unresponsive nursing staff and slow call-bell response times (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 6 reviewers)
- Presence of pests (roaches/mice) in rooms (mentioned by 5 reviewers)
- Inadequate hygiene and failure to change diapers/bedding (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness?
- 2Given the size of the facility, what is your current process for ensuring call bells are answered promptly, especially during shift changes?
- 3Could you walk me through your specific protocols for monitoring resident rooms to ensure they remain clean and pest-free?
- 4I see that physical and occupational therapy are strong points here; how do you integrate those services into a resident's daily routine?
- 5What measures do you have in place to help residents keep track of their personal belongings and clothing during laundry and housekeeping services?
- 6Since hygiene and timely assistance are top priorities for our family, how do you track and audit the consistency of care provided to each resident throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides treated her with genuine compassion and respect, making sure she was comfortable and well-informed every step of the way. Her physical therapy team was outstanding—knowledgeable, patient, and deeply committed to helping her regain mobility.”
“The receiving therapist( Director of Social Work) Elisha Brown, later informed me that she had either lost or threw out the information I had given her. And that in conclusion it was never shared with the medical staff.”
“My grandmother was here for 5 months after a stroke and caught a pneumonia and had additional strokes in their care. Nursing medication schedule is completely erratic and they claim to not be aware of patients day to day care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with fire safety systems and resident care planning that families filed complaints about in 2023. The most frequent problems involve fire safety infrastructure (smoke barriers, sprinkler systems, emergency exits), medication management, and care planning. While all deficiencies show correction dates, the pattern of repeated fire safety violations across multiple surveys and complaint-triggered issues regarding abuse reporting and family notification in 2023 raise concerns about consistent compliance and resident safety protocols.
Jun 8, 2023Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 8, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 16, 2020Routine3
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 10, 2019Routine11
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Linden Center for Nursing and Rehabilitation
for profit
Chain Affiliation
Allure Group
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Basch, Jack
Owner
Landau, Joel
Owner
Rubin, Marvin
Owner
Rubin, Solomon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
177 reviews from families & visitors
Official Website
Visit lindencenterrehab.com
Medicare data downloads
Original nursing home datasets
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