Lincoln Haven Nursing & Rehabilitation Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
While recent reviews suggest a more positive environment, the recurring reports of understaffing and slow response times are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they handle medical monitoring and hygiene assistance for residents with high needs.
Google Reviews
Google Reviews
25 reviews on Google“Lincoln Haven Nursing & Rehabilitation Community receives highly polarized feedback, with some families praising the dedicated, friendly staff and clean environment, while others report significant issues with neglect and poor care. Common criticisms include chronic understaffing, slow response times, and failures in basic care tasks like hygiene and medication management. Families considering this facility should be aware of the inconsistency in care quality and the recurring reports of staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and dedicated nursing staff
- Clean and well-organized facility
- Engaging activities and social interaction
- Effective rehabilitation therapy
Concerns
- Chronic understaffing leading to long wait times (mentioned by 6 reviewers)
- Poor hygiene and lack of bathing assistance (mentioned by 3 reviewers)
- Cold or poor quality food (mentioned by 3 reviewers)
- Negligence regarding medical needs and appointments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 39 residents, how does your team ensure that each individual receives timely assistance with daily hygiene and bathing needs throughout the day?
- 2I noticed some feedback regarding meal quality; could you walk me through how you manage the dining experience and ensure residents are receiving nutritious, appetizing meals?
- 3Given the importance of consistent medication management, what specific protocols do you have in place to ensure accuracy and timely administration for your residents?
- 4How do you currently manage staffing levels during peak hours to ensure that residents don't experience long wait times when they need support?
- 5I see that you have an active social calendar; could you share a few examples of how you tailor activities to keep residents engaged and connected within the community?
- 6In the event of a medical change or a missed appointment, what is your process for communicating updates and coordinating care with the family?
Personalized based on this facility's data
Key Review Excerpts
“We have been very happy with the loving staff at Lincoln Haven caring for my 92 year old father. They are easy to communicate with, and even seem to enjoy his quirky personality. When we visit, the place is organized and clean.”
“Nothing new to report compared to other reviews, missing clothes (and they were labeled), food, med issues, etc. Tried to convince my mom clothes that weren't hers were. Too many things to list, care was hit and miss but mostly a miss. Glad we got mom out.”
“This place is the worst!!! Family member went to this place after a hip surgery and was mistreated not bathed for days not dressed or even offered to get dress served cold food and when dropped on the toilet days after surgery and was in obvious pain had to ask for pain medication and then that took hours!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering five deficiencies, indicating ongoing concerns about resident care and rights. The facility shows recurring problems with fire safety systems, nutrition and hydration, and medication management across multiple surveys. While all deficiencies report correction dates, issues with sprinkler systems, pressure ulcer care, and adequate food/fluids have persisted across different inspection periods, suggesting systemic challenges that families should investigate during visits.
Apr 1, 2026Routine13
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 27, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 5, 2024Complaint4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 22, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 6, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Ownership & Operations
Who Operates This Facility
Lincoln Haven Nursing & Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 26
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Bailey, Essel
Owner (parent company)
Finney, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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