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Nursing HomeMedicaid

Life Care Center of Sullivan

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

875 Dunsford Drive, Sullivan, MO 63080120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 69 Google reviews

5
4
3
2
1
Life Care Center of Sullivan Nursing Home in Sullivan, MO — Street View
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What this means for your family

While the rehabilitation therapy team is frequently cited as a major strength, the facility has seen a concerning increase in reports regarding patient neglect and medication errors in recent years. Families should conduct an unannounced visit and specifically ask about their protocols for patient turning, call-light response times, and medication verification processes before choosing this facility.

Google Reviews

Google Reviews

69 reviews on Google
Life Care Center of Sullivan receives highly polarized feedback, with many reviewers praising the rehabilitation therapy team and the friendliness of specific staff members. However, there are recurring, serious allegations regarding neglect, poor medication management, and inadequate staffing levels that impact basic patient care. Families should be aware that while some report a clean and welcoming environment, others describe a facility struggling with responsiveness and quality of care.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Friendly and compassionate individual staff members
  • Clean and odor-free facility environment
  • Helpful and supportive admissions process

Concerns

  • Inadequate staffing leading to slow call-light response times (mentioned by 3 reviewers)
  • Medication errors and mismanagement (mentioned by 2 reviewers)
  • Neglect regarding basic hygiene and patient turning (mentioned by 3 reviewers)
  • Poor communication and lack of orientation for new arrivals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(6)'20(3)'22(3)'24(12)'26(7)

Distribution · 70 analyzed

5
49
4
3
3
4
2
4
1
10

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Since therapy services are a known strength here, how do you coordinate those sessions with a resident's daily routine to ensure they aren't missing out on social activities?
  • 3What is your current process for ensuring that medication administration is double-checked and accurately tracked for each resident?
  • 4When a resident uses their call light, what is the standard procedure for prioritizing those requests, especially during shift changes?
  • 5How do you ensure that residents receive consistent support with daily hygiene and repositioning throughout the day and night?
  • 6What is your onboarding process for new residents to ensure they feel oriented and connected to the community during their first few weeks?

Personalized based on this facility's data


Key Review Excerpts

The physical therapist, nurse, social worker and staff have been taking wonderful care of him. I’m very pleased with the quality of care he is receiving and the compassion for them going the extra mile to prepare him to be able to return home.

Long-term resident's family · 2021★★★★★

When she got there they had no idea she was coming, tried giving her the wrong meds on multiple occasions, one instance they tried giving her a non class 2 when she was prescribed one.

Rehab patient's family · 2025★★☆☆☆

She was not turned! She now has level 2 bed sores on her bottom. In just this short time she was there

Long-term resident's family · 2025★★☆☆☆
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.7%
Worse than Avg
Here
81.7%
US
93.4%
MO
84.4%
Franklin
95.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.3%
MO
18.9%
Franklin
16.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
MO
16.7%
Franklin
12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
MO
19.1%
Franklin
14.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
5.3%
MO
5.5%
Franklin
6.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.5%
MO
25.4%
Franklin
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.8%
Worse than Avg
Here
43.8%
US
81.8%
MO
65.9%
Franklin
86.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility38.2%
Worse than Avg
Here
38.2%
US
79.8%
MO
63.5%
Franklin
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
MO
2.2%
Franklin
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (12.0)
7 complaint-triggered

Life Care Center of Sullivan has faced multiple family complaints that triggered federal inspections, including recent deficiencies in resident protection and care planning. The facility shows persistent problems with fire safety systems, infection control, and food service across multiple surveys. While all issues have reported correction dates, the pattern of recurring deficiencies in safety systems and the complaint-driven investigations suggest families should carefully evaluate current conditions before placement.

Apr 22, 2026Complaint
1
0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 16, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 24, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 4, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Oct 4, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 17, 2023Routine
21
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Sullivan

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 134 of 194

Ownership & Management

Key personnel

Taylor, MatthewW-2 Managing EmployeeCross, CindyOfficer / DirectorThurmond, JoanOfficer / DirectorLife Care Centers of America, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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