Nursing HomeMedicaid Medicare 5-star

Life Care Center of Post Falls

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

460 North Garden Plaza Court, Post Falls, ID 83854|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 95 Google reviews

(208) 777-0318 Directions Website

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What this means for your family

Life Care Center of Post Falls has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and warm, welcoming atmosphere. Review the component ratings and current source records before deciding.

Google Reviews

95 public Google reviews available

Life Care Center of Post Falls receives high praise for its clean, modern facility and generally compassionate, professional staff. However, families should be aware of serious, recurring reports of slow response times to call lights, inconsistent hygiene care, and occasional instances of disrespectful behavior from staff members. While many visitors report a positive, welcoming environment, the facility has faced significant criticism regarding the quality of direct patient care during off-hours.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Warm, welcoming atmosphere
Professional and friendly nursing staff
Effective physical therapy services

Concerns

Slow response times to call lights (mentioned by 3 reviewers)
Inconsistent or poor hygiene/personal care (mentioned by 2 reviewers)
Disrespectful or rude staff interactions (mentioned by 3 reviewers)
Poor communication regarding care plans/discharge (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 80 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication regarding care plans?
2With a 3-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
3Could you walk me through your process for ensuring consistent personal hygiene and grooming for residents throughout the day?
4Given the feedback regarding dining experiences, what steps are you taking to improve the quality and variety of the meals served to residents?
5How does your nursing team manage medication administration to ensure accuracy and safety for residents with complex health needs?
6What does a typical day look like for a resident here, and how do you encourage social engagement among the 120 residents to keep the atmosphere warm and welcoming?

Personalized based on this facility's data

Key Review Excerpts

“When you press the call button it takes 40 or more minutes to respond. When you need to use the bathroom that’s a long time. They give you pills that you don’t need, aides don’t know how to use the gate belt.”

Rehab patient · 2026★☆☆☆☆

“My mother suffered a serious injury from a fall. We didn’t expect her to survive but such exquisite care was provided at Life Care Center, she is walking again. They are an incredible team.”

Long-term resident's family · 2024★★★★★

“The staff are ALL wonderful to her; very, very personal care and kindness prevails. Lots of activities, lots of communication between residents and staff, exercise programs for every level, different entertainment daily, weekly, monthly…they go above and beyond every day!”

Long-term resident's family · 2025★★★★★

Source: 80 Google reviews in the current analysis set; Google reports 95 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.68hrs

91%

Registered nurses for medical care

Total Nursing

4.49hrs

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

12.1%

14.4%

Kootenai

20.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

19.5%

16.3%

Kootenai

15.1%

Residents needing more daily help over time

↓ Lower is better

This Facility11.1%

Better than Avg

Here

11.1%

14.4%

16.6%

Kootenai

20.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.7%

Worse than Avg

Here

25.7%

19.4%

22.6%

Kootenai

24.6%

Residents whose walking got worse

↓ Lower is better

This Facility17.5%

Mixed vs Avgs

Here

17.5%

15.3%

17.6%

Kootenai

22.5%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility7.2%

Worse than Avg

Here

7.2%

4.9%

3.3%

Kootenai

5.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.4%

Better than Avg

Here

93.4%

81.8%

90.6%

Kootenai

89.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.8%

Better than Avg

Here

90.8%

79.8%

86.5%

Kootenai

87.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.7%

Kootenai

2.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

Latest survey: 5 · near ID avg (8.8)

Families filed complaint reports that triggered inspection deficiencies in 2023, revealing issues with care planning, infection control, and foot care. The facility has had recurring problems with nursing staffing requirements appearing in multiple surveys, along with medication management and fire safety concerns. All deficiencies show correction dates, suggesting the facility addresses identified problems, though the pattern of recurring nursing staff issues warrants attention during your visit.

Aug 14, 2025Routine8 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 5, 2024Routine1 finding

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Mar 24, 2023Routine6 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Post Falls

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 1 of 194 (Highest rating)

Ownership & Management

Owners

Developers Investment Company II, INC

Owner · Organization

Preston, Forrest

Owner (parent company)

Key personnel

Butner, NancyManaging Control - Governing BodyMartin, RasalieManaging Control - Governing BodyPalumbo, BenjaminManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(208) 777-0318

lifecarecenterofpostfalls.com

460 North Garden Plaza Court

Post Falls, ID 83854

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

95 reviews from families & visitors

Official Website

Visit lifecarecenterofpostfalls.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.