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Nursing HomeMedicaid Investigative

Life Care Center of Plainwell

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

320 Brigham St, Plainwell, MI 49080119 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 154 Google reviews

5
4
3
2
1
Life Care Center of Plainwell Nursing Home in Plainwell, MI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 8.0)

Bottom 25% in MI · Meets national RN staffing standard · Worst in LIFE CARE CENTERS OF AMERICA chain · $171,837 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is an excellent choice for short-term rehabilitation, as many families report highly successful physical therapy outcomes. However, if you are seeking long-term care, you should proactively ask about their protocols for medication refills and verify how they manage staffing levels during weekend and night shifts.

Google Reviews

Google Reviews

154 reviews on Google
Families considering Life Care Center of Plainwell will find a facility highly praised for its exceptionally kind, professional, and attentive nursing and therapy staff. While many residents thrive in the rehab program, some families have reported serious concerns regarding inconsistent medication management, understaffing on weekends, and issues with cleanliness or responsiveness to call lights.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean6.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Excellent physical and occupational therapy
  • Friendly and helpful reception/front desk staff
  • Clean and bright rehabilitation environment

Concerns

  • Understaffing, particularly on nights and weekends (mentioned by 3 reviewers)
  • Inconsistent medication management and prescription refills (mentioned by 3 reviewers)
  • Slow response to call lights (mentioned by 2 reviewers)
  • Issues with lost or unmarked clothing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(2)'19(3)'21(9)'23(5)'25(58)'26(38)

Distribution · 157 analyzed

5
113
4
22
3
3
2
0
1
19
11 reviews posted between Apr 1, 2018Apr 6, 2018 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy teams here; how would you describe the personalized care plan for someone working on mobility?
  • 2With the high praise for your front desk and reception staff, how do you ensure that communication remains just as seamless between the clinical team and our family?
  • 3How does the nursing team manage medication schedules and prescription refills to ensure everything is handled accurately and on time?
  • 4What specific protocols are in place for responding to call lights during the night or over the weekend to ensure residents are never left waiting?
  • 5We want to make sure our loved one's personal belongings stay organized; what system do you use to track and label clothing to prevent anything from getting lost?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with others?

Personalized based on this facility's data


Key Review Excerpts

The care that my husband is getting is very excellent. Everyone is friendly and helpful. The staff explains every step of the way and keeps us informed. The food is good as well. Thank you for all you do, rehab people do an amazing job.

Rehab patient's family · 2026★★★★

Hands down, this is the ABSOLUTE best physical therapy facility. I have through multiple surgeries...knee, leg, and didn't get the rehabilitation from others PT facilities like I do here at Armour in Plainwell MI.

Rehab patient · 2025★★★★★

My best friend is there and she’s happy , that means a lot , the nurse braided her hair for her yesterday as she had a stroke and is lesrning to use left side, it’s clean people are very nice there

Long-term resident's friend · 2025★★★★★
Source: 154 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
19.5%
MI
19.5%
Allegan
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Allegan
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
MI
13.1%
Allegan
10.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Allegan
98.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
14.4%
MI
11.2%
Allegan
13.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility8.7%
Worse than Avg
Here
8.7%
US
5.3%
MI
5.4%
Allegan
4.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
MI
83.0%
Allegan
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
79.7%
MI
79.5%
Allegan
88.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
MI
1.2%
Allegan
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Above state avg (9.8)
35 complaint-triggered
$171,837 in fines

This facility has a concerning pattern of repeated issues, particularly around protecting residents from abuse and neglect, which has prompted multiple family complaints over the past two years. The most frequent problems involve resident protection and safety, care planning and assessments, and quality of daily care including wound care and nutrition. While all violations show correction dates, the recurring nature of protection issues across multiple complaint-driven surveys suggests ongoing challenges in maintaining consistent resident safety standards.

Dec 17, 2025Routine
14
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Dec 17, 2025Complaint
1
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 18, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Jan 29, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 10, 2024Routine
12
0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Oct 10, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Sep 19, 2023

$15,593

Fine

Sep 19, 2023

$156,244

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Plainwell

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 194 of 194 (Worst)

Ownership & Management

Owners

Preston, Forrest

Owner (parent company)

Key personnel

Long, ZofiaManaging Control - Governing BodyNickrent, DawnManaging Control - Governing BodyWesters, PennieManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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