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Nursing HomeMedicaid

Life Care Center of Paradise Valley

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4065 East Bell Road, Paradise Valley Village · Phoenix, AZ 85032210 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 49 Google reviews

5
4
3
2
1
Life Care Center of Paradise Valley Nursing Home in Phoenix, AZ — Street View
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What this means for your family

This facility offers a beautiful, home-like environment that many families appreciate, but it is critical to look past the surface-level appeal. Given the serious reports of understaffing and safety lapses in the memory care units, we strongly advise you to visit during off-hours and speak directly with current families to verify if these issues have been addressed.

Google Reviews

Google Reviews

49 reviews on Google
Life Care Center of Paradise Valley (often referred to as Pacifica Senior Living) receives highly polarized feedback, with many families praising the compassionate staff and home-like cottage environment, while others report serious concerns regarding neglect and safety. While some families feel their loved ones are well-supported, multiple critical reviews highlight issues with understaffing, poor medication management, and a lack of responsiveness from administration. Prospective families should be aware of these conflicting experiences and conduct thorough, independent checks on current staffing and safety protocols.

Quality Themes

Tap a score for details
Food4.0Staff6.0CleanN/AActivities8.0Meds2.0Memory4.0Comms3.0Value2.0

Strengths

  • Compassionate and attentive care staff
  • Home-like cottage and courtyard setting
  • Helpful and accommodating move-in process
  • Engaging activities and social events

Concerns

  • Severe understaffing leading to neglect (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
  • Safety hazards and security issues in memory care (mentioned by 2 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'19(1)'22(2)'24(17)'26(6)

Distribution · 54 analyzed

5
32
4
4
3
1
2
1
1
16

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
  • 2Given the size of the facility, what specific steps are you taking to ensure consistent staffing levels so that every resident receives timely attention throughout the day?
  • 3I’ve heard wonderful things about your courtyard and cottage setting; could you walk me through how those spaces are used to keep residents engaged in daily social activities?
  • 4With the current focus on improving your health inspection outcomes, what specific changes have you implemented recently to enhance safety and security, particularly within the memory care units?
  • 5How do you manage the medication administration process to ensure accuracy and consistency for residents with complex health needs?
  • 6We’ve seen some feedback regarding the dining experience; what is the current process for ensuring residents receive nutritious, high-quality meals that meet their specific dietary preferences?

Personalized based on this facility's data


Key Review Excerpts

She walked in (was still ambulatory), and 5 days later she ended up bed bound and on a catheter due to the neglect and mistreatment at this place. They are severely under-staffed and, in no way, can they keep your loved one safe or cared for.

Memory care family member · 2025☆☆☆☆

She was in memory care at Pacifica and “escaped” twice!!! The configuration of the courtyard and cottages is not safe. Moreover, there was metal sticking out of the cement on one of the cottage patios.

Friend of former resident · 2025☆☆☆☆

The staff gives her the freedom to have her quirks. The first six months she refused to sleep in her room, and the staff just let her sleep in the common area.

Long-term resident's family · 2020☆☆☆☆
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.90hrs
95%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
12.1%
AZ
4.0%
Maricopa
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
19.5%
AZ
20.6%
Maricopa
23.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
AZ
10.6%
Maricopa
8.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.3%
AZ
13.5%
Maricopa
11.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Maricopa
97.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
AZ
94.6%
Maricopa
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
AZ
87.3%
Maricopa
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (7.6)
26 complaint-triggered
$72,147 in fines

This facility has significant recurring safety concerns, with families filing 22 complaints triggering federal inspections across 54 total deficiencies. The most persistent problems involve protection from abuse and neglect (cited 9 times), medication management, and infection control. While the facility reports correcting all violations, the pattern of repeated abuse protection failures and ongoing family complaints suggests systemic issues that prospective families should carefully investigate before placement.

Feb 20, 2026Routine
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 19, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 26, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 18, 2024Complaint
6
0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 18, 2024Routine
14
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jun 14, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Jun 30, 2023

$72,147

State Inspection History

State Inspections

Source: AZ State Licensing Agency

30total
99deficiencies
Apr 14, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Mar 12, 2026Other
NFPA 101 FederalCorrected Mar 16, 2026

Based on observation, the facility failed to maintain a special locking exit door located on the 2nd floor of the facility. Failing to provide manual release of the exit doors could cause harm to patients and/or staff in an emergency

54(d)(2), §418.113(d)(2), §441.184(d)(2), §460.84(d)(2), §482.15(d)(2), §483.73(d)(2), §483.475(d)(2), §484.102(d)(2), §485.68(d)(2), §485.542(d)(2), §485.625(d)(2), §485.727(d)(2), §485.920(d)(2), §403.748(d)(2), 416.54(d)(2), 418.113(d)(2), 441.184(d)(2), 482.15(d)(2), 483.475Corrected Mar 25, 2026

Based on a review of the facility's Emergency Preparedness Plan, record review, and staff interviews, it was determined that the facility failed to participate in required emergency drills. Failure to participate in drills may lead to untrained staff in an emergency situation and may result in harm to the residents during an emergency.Â

15(e) Condition for Participation: (e) Emergency and standby power systems. The hospital must implement emergency and standby power systems based on the emergency plan set forth in paragraph (a) of t482.15(e), 483.73(e), 485.625(e) FederalCorrected Mar 25, 2026

Based on record review and staff interview, it was determined that the facility failed to ensure that their Emergency Preparedness plan incorporated documentation to include the emergency and standby power systems. Failure to implement the emergency and standby power systems plan during an emergency could lead to harm.

NFPA 101 FederalCorrected Mar 16, 2026

Based on observation and staff interviews, the facility failed to ensure that the electrical breaker for the fire alarm system has visual markings to distinguish it from other breakers. Failure to properly identify/mark the fire alarm system could lead to harm of residents and staff in an emergency.

NFPA 101 FederalCorrected Apr 12, 2026

Based on observation, it was determined that the facility failed to maintain the sprinkler heads and ensure that all parts of the sprinkler system were in accordance with the UL Listing. Failing to maintain sprinkler heads and damaged/missing escutcheon plates, which are part of the U.L. Listing of the sprinkler assembly, could allow heat and smoke to affect other areas of the building. This could cause harm to the patients.

NFPA 101 FederalCorrected Apr 12, 2026

Based on observation and interview, the facility failed to provide corridor doors in accordance with the requirements of NFPA 101 - 2012 edition, Sections 19.3.6, 19.3.6.3, and 19.3.6.3.10. This deficient practice could affect approximately 14 of the 110 residents.Â

NFPA 101 FederalCorrected Apr 12, 2026

Based on observation, it was determined that the facility failed to fill penetrations in multiple smoke barriers in the facility. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to all residents and staff in the event of a fire.Â

Mar 6, 2026Complaint
CleanReport

A complaint survey was conducted on March 6, 2026 for the investigation of intake(s) #: 2794003, 00160964, 2796504, 00161222. There were no findings cited.

Dec 26, 2025Complaint
CleanReport

The onsite complaint survey was conducted on December 26, 2025, and investigated complaints # 00152373, 00151700, 00148768, and 00135263There were no deficiencies noted.

Oct 1, 2025Complaint
CleanReport

The state complaint survey was conducted on October 1, 2025, of the following complaint numbers #’s 00146378, and 00146575. There were no deficiencies cited. 

Sep 26, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 26, 2025 for the investigation of intake #00146040, 00144536, 00144553, 00144338. There were no deficiencies cited.

Sep 19, 2025Complaint
CleanReport

The onsite complaint survey was conducted on September 19, 2025 and investigated complaints #00145202 and 2620170There were no deficiencies noted.

Aug 14, 2025Complaint
CleanReport

The investigation of complaints 00140781, 00137240, 00138792, and 00136314 was conducted on August 14, 2025. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Paradise Valley

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 137 of 194

Ownership & Management

Key personnel

Wilkoff, RossW-2 Managing EmployeeFletcher, ToddOfficer / DirectorLay, LisaOfficer / DirectorPreston, ForrestOfficer / DirectorSwanker, RichardOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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