Life Care Center of New Market
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 168 Google reviews

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What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation services, making it a strong candidate for post-hospital recovery. However, given the occasional reports of slow response times and staff impatience, we recommend visiting during off-hours or weekends to observe staffing levels firsthand. Always maintain open communication with the administrative team to ensure your loved one's specific needs are being met.
Google Reviews
Google Reviews
168 reviews on Google“Life Care Center of New Market is widely praised for its clean, well-maintained environment and a dedicated staff that many families describe as treating residents like family. While the vast majority of reviews are highly positive, particularly regarding rehabilitation services and nursing care, a small number of families have raised serious concerns about neglect, communication issues, and occasional staff impatience. Families should be aware that while most experiences are excellent, there are isolated reports of significant lapses in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Highly effective rehabilitation therapy team
- Warm, attentive, and friendly nursing staff
- Professional and helpful administrative communication
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Reports of neglect or poor quality of care (mentioned by 3 reviewers)
- Staff impatience or lack of compassion (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place to keep the rooms and common areas so tidy?
- 2We have heard great things about your rehabilitation therapy team; how do you tailor therapy plans to meet the individual needs of each resident?
- 3Since we want to ensure our loved one is always attended to, how do you manage call light response times during the night or during busy shift changes?
- 4How do you support your nursing staff to ensure they have enough time to provide the warm and attentive care that your facility is known for?
- 5In the event of a sudden medical emergency or a change in health status, what is the immediate protocol for notifying the family and coordinating care?
- 6What kind of daily activities or social outings do you organize to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were kind and attentive and the therapists were great! She got back home in 10 days”
“The nurses and all the staff has been awesome. The place is the cleanest Nursing home that I have been in...I would highly recommend this Nursing home .”
“The nurses were sometimes a little slow getting to her, cause she needed to go to the bathroom. Some nurses were a little short, they had little patience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring deficiencies across multiple surveys, with issues appearing in care planning, resident rights, and abuse prevention protocols in each inspection from 2019 to 2023. While all deficiencies show correction dates, the pattern of repeated problems in fundamental care areas like treatment planning, respiratory care, and protection policies suggests ongoing operational challenges that families should discuss directly with staff before making placement decisions.
Jul 12, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 6, 2022Routine7
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 24, 2019Routine24
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Ownership & Operations
Who Operates This Facility
Life Care Center of New Market
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 35 of 194 (Best)
Ownership & Management
Owners
Life Care Centers of America, INC.
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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