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Nursing HomeMedicaid Top Rated

Life Care Center of New Market

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

315 East Lee Highway, New Market, VA 22844118 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 168 Google reviews

5
4
3
2
1
Life Care Center of New Market Nursing Home in New Market, VA — Street View
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What this means for your family

This facility is highly regarded for its clean environment and effective rehabilitation services, making it a strong candidate for post-hospital recovery. However, given the occasional reports of slow response times and staff impatience, we recommend visiting during off-hours or weekends to observe staffing levels firsthand. Always maintain open communication with the administrative team to ensure your loved one's specific needs are being met.

Google Reviews

Google Reviews

168 reviews on Google
Life Care Center of New Market is widely praised for its clean, well-maintained environment and a dedicated staff that many families describe as treating residents like family. While the vast majority of reviews are highly positive, particularly regarding rehabilitation services and nursing care, a small number of families have raised serious concerns about neglect, communication issues, and occasional staff impatience. Families should be aware that while most experiences are excellent, there are isolated reports of significant lapses in care quality.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Highly effective rehabilitation therapy team
  • Warm, attentive, and friendly nursing staff
  • Professional and helpful administrative communication

Concerns

  • Understaffing leading to slow response times (mentioned by 3 reviewers)
  • Reports of neglect or poor quality of care (mentioned by 3 reviewers)
  • Staff impatience or lack of compassion (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(3)'22(2)'24(4)'26(68)

Distribution · 172 analyzed

5
147
4
17
3
2
2
2
1
4

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place to keep the rooms and common areas so tidy?
  • 2We have heard great things about your rehabilitation therapy team; how do you tailor therapy plans to meet the individual needs of each resident?
  • 3Since we want to ensure our loved one is always attended to, how do you manage call light response times during the night or during busy shift changes?
  • 4How do you support your nursing staff to ensure they have enough time to provide the warm and attentive care that your facility is known for?
  • 5In the event of a sudden medical emergency or a change in health status, what is the immediate protocol for notifying the family and coordinating care?
  • 6What kind of daily activities or social outings do you organize to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The nurses were kind and attentive and the therapists were great! She got back home in 10 days

Rehab patient's family · 2025★★★★★

The nurses and all the staff has been awesome. The place is the cleanest Nursing home that I have been in...I would highly recommend this Nursing home .

Long-term resident's family · 2025★★★★★

The nurses were sometimes a little slow getting to her, cause she needed to go to the bathroom. Some nurses were a little short, they had little patience.

Long-term resident's family · 2023★★★☆☆
Source: 168 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.8%
Worse than Avg
Here
67.8%
US
93.4%
VA
91.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
VA
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.5%
VA
14.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.5%
VA
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
15.3%
VA
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.9%
Mixed vs Avgs
Here
77.9%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (14.5)

This facility has faced recurring deficiencies across multiple surveys, with issues appearing in care planning, resident rights, and abuse prevention protocols in each inspection from 2019 to 2023. While all deficiencies show correction dates, the pattern of repeated problems in fundamental care areas like treatment planning, respiratory care, and protection policies suggests ongoing operational challenges that families should discuss directly with staff before making placement decisions.

Jul 12, 2023Routine
10
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 6, 2022Routine
7
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 24, 2019Routine
24
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of New Market

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 35 of 194 (Best)

Ownership & Management

Owners

Life Care Centers of America, INC.

Owner · Organization

Preston, Forrest

Owner (parent company)

Key personnel

Breeden, JenniferManaging Control - Governing BodyLonas, MandyManaging Control - Governing BodySolomon, JenniferManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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