Life Care Center of Morgan County
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
Below average in TN · Below recommended RN staffing · Below chain average · $8,512 in fines
What this means for your family
This facility is highly regarded for its rehabilitation therapy and attentive nursing staff, making it a strong candidate for post-acute care. However, families should be aware of potential communication hurdles; we recommend establishing a direct point of contact early on to ensure you can reach staff when needed.
Google Reviews
Google Reviews
43 reviews on Google“Life Care Center of Morgan County receives overwhelmingly positive feedback for its rehabilitation services and attentive, compassionate staff. While most families report a clean environment and high-quality care, there are isolated reports regarding communication difficulties and concerns about facility maintenance in specific rooms.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy
- Kind, attentive, and knowledgeable nursing staff
- Clean and well-maintained facility environment
- Strong communication regarding care plans
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication channel to ensure families feel heard regarding their loved one's care?
- 2Since rehabilitation and physical therapy are highlighted as strengths here, could you walk us through how those programs are integrated into a resident's daily routine?
- 3We understand that staying connected is important; what is the best way for us to reach the nursing staff directly if we have questions about our loved one's health status?
- 4Given the recent health inspection reports, what specific steps is the facility taking to improve in those identified areas and ensure the highest quality of care?
- 5With 124 residents, how do you balance the staffing levels to ensure that every resident receives consistent, personalized attention throughout the day?
- 6What kind of social activities or events are planned to help residents build connections and stay engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean and smelled good. Staff are friendly and genuinely care for the residence, , care plan meeting today with Susan Williams. She keeps me updated on everything going on with my mother.”
“I transferred to Life Care Center of Morgan County from a local hospital after I fractured my pelvis. They are the best rehab center in East Tennessee! Everything is clean, and the employees are very nice and they are all knowledgeable!”
“The physical therapy was great! It was amazing the progress that we witnessed. The staff was knowledgeable, friendly, and very willing to help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint-triggered reports resulting in recent deficiencies for care planning and accident prevention in September 2024. The facility shows recurring issues with fire safety systems, accident prevention, and abuse protection protocols across multiple surveys from 2018-2024. While all deficiencies have correction dates, the pattern of repeated violations in safety systems and the recent complaints about care planning warrant careful consideration during your visit.
Sep 17, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 5, 2019Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 19, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Sep 17, 2024
$4,256
Fine
Sep 17, 2024
$4,256
Ownership & Operations
Who Operates This Facility
Life Care Center of Morgan County
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 179 of 194
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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