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Nursing HomeMedicaid

Life Care Center of Hixson

Strong Medicare quality ratings; families often praise highly effective and professional physical/occupational therapy. Still worth an in-person visit.

5798 Hixson Home Place, Hixson · Hixson, TN 37343108 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 404 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for short-term rehabilitation due to its highly skilled therapy team and beautiful environment. However, families should be aware of recurring concerns regarding nursing responsiveness and medical care consistency; we strongly recommend active family involvement and frequent monitoring of your loved one's care plan.

Google Reviews

Google Reviews

404 reviews on Google
Life Care Center of Hixson is widely praised for its exceptional physical and occupational therapy programs, with many patients reporting successful recoveries and a return to independence. While the facility is frequently described as clean and beautiful, some families have raised serious concerns regarding inconsistent nursing responsiveness, medication management errors, and the quality of the food service.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities7.0Meds2.0MemoryN/AComms5.0Value4.0

Strengths

  • Highly effective and professional physical/occupational therapy
  • Clean and well-maintained facility
  • Attentive and caring therapy staff
  • Strong focus on patient recovery and independence

Concerns

  • Inconsistent nursing responsiveness and slow call bell response times (mentioned by 4 reviewers)
  • Poor food quality, cold meals, or lack of menu choices (mentioned by 6 reviewers)
  • Serious medical care/nursing errors (e.g., PEG tube care, medication management) (mentioned by 3 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(8)4.72024(50)4.72025(63)4.52026(77)

Distribution · 198 analyzed

5
166
4
14
3
5
2
2
1
11

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very responsive to online feedback; how do you use that communication to improve the daily experience for residents?
  • 2Given the facility's strong reputation for physical and occupational therapy, how do you integrate those recovery goals into a resident's daily routine?
  • 3We have heard some concerns regarding meal variety and temperature; could you walk us through how the dining process works and how you accommodate individual food preferences?
  • 4Could you explain the current protocols for call bell response times and how you ensure that nursing staff are alerted promptly when a resident needs assistance?
  • 5With the focus on patient independence, what specific steps does your nursing team take to ensure accuracy and safety when managing complex medical needs like medication administration or tube care?
  • 6What does a typical day look like for residents here, and how do you ensure there are engaging activities for those who may be recovering from a procedure?

Personalized based on this facility's data


Key Review Excerpts

The PT staff were awesome and got my mother mobile so we could bring her home.

Long-term resident's family · 2024☆☆☆☆

There needs to be more training for the nurses regarding PEG tubes. My loved one was sent to the ER on two different occasions due to improper PEG tube care.

Family member · 2026★★☆☆☆

The therapist were great. They cared about you getting better. They encouraged you and praised you on your progress.

Rehab patient · 2023★★★★★
Source: 404 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
15.3%
TN
18.5%
Hamilton
8.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
TN
12.9%
Hamilton
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
15.5%
TN
16.9%
Hamilton
12.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
14.4%
TN
14.6%
Hamilton
6.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
TN
89.5%
Hamilton
89.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Mixed vs Avgs
Here
23.8%
US
19.5%
TN
31.9%
Hamilton
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
TN
79.4%
Hamilton
70.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.6%
Better than Avg
Here
91.6%
US
79.8%
TN
79.8%
Hamilton
66.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
TN
1.6%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (5.9)

Life Care Center of Hixson has 16 deficiencies across two routine surveys with all violations reportedly corrected. The most frequent issues involve resident assessment and care planning, along with safety concerns including accident prevention and building maintenance. No family complaints triggered inspections, suggesting fewer resident or family concerns, though the facility has faced recurring challenges with proper resident evaluations and safety protocols.

Oct 12, 2022Routine
6
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 18, 2018Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Hixson

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 64 of 194

Ownership & Management

Key personnel

Cerino Sagrero, JonathanManaging Control - Governing BodyCrum, ShirleyManaging Control - Governing BodySolomon, JenniferManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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