Life Care Center of Hilliard
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 186 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and active social calendar, making it a comfortable environment for many. However, because multiple families have reported significant delays in staff response times and issues with basic patient care, we strongly recommend that you visit frequently and monitor your loved one's care plan closely, especially during off-hours.
Google Reviews
Google Reviews
186 reviews on Google“Life Care Center of Hilliard receives high praise for its cleanliness, friendly staff, and effective rehabilitation services, with many families noting a warm, home-like atmosphere. However, there are recurring, serious concerns regarding slow response times to call lights, inconsistent nursing care, and occasional neglect of basic needs like nutrition and wound care. Families should be aware that while many have excellent experiences, others have reported significant lapses in patient safety and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, friendly, and professional staff
- Effective rehabilitation and therapy programs
- Helpful social services and administrative support
Concerns
- Slow response times to call lights (mentioned by 5 reviewers)
- Development of bed sores or lack of turning/repositioning (mentioned by 3 reviewers)
- Inconsistent or poor nursing care/lack of compassion (mentioned by 4 reviewers)
- Poor communication regarding patient progress or medical changes (mentioned by 3 reviewers)
- Issues with medication management or administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication channel to address specific concerns about a resident's daily care or progress?
- 2With the facility having a 3-star staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3Given the importance of skin integrity, could you walk me through your specific turning and repositioning schedule for residents who have limited mobility?
- 4How does your nursing team coordinate with families to ensure there is consistent and transparent communication regarding any changes in a resident's medical condition or medication management?
- 5What steps are taken during the medication administration process to ensure accuracy and safety for residents with complex health needs?
- 6Beyond the rehabilitation programs, what kind of social activities or daily engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The cna bumped my surgical leg into the wall going into the bathroom to then attempt to put me in the bed the lady in the room waited 2 hours before someone took her to the restroom my daughter said it best they put makeup on a pig!”
“The staff here are amazing especially Hannah, Kathy, and Elizabeth at the Hazelwood station.”
“My mom could be dead before she is found. Let's talk falling: she fell out of her bed had been on floor for a while, was cold, when someone came in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about abuse and neglect investigations, plus recurring issues with fire safety systems and emergency preparedness across multiple surveys. The most frequent problems involve fire safety equipment, electrical systems, and emergency protocols, with some deficiencies repeating over time. While all violations have reported correction dates, the pattern of complaint-triggered investigations and repeated safety deficiencies warrants careful consideration during your visit.
Jan 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 11, 2024Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 28, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 5, 2021Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Life Care Center of Hilliard
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 194 (Best)
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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