Life Care Center of Grandview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 167 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 10)
- High staff turnover (56%)
- High RN turnover (73%)
Below average in MO · Critically understaffed (RN) · Below chain average · No penalties on record · Abuse citation
What this means for your family
This facility shows strong results for short-term rehab, with many families praising the therapy team and cleanliness. However, there is a persistent pattern of neglect and communication issues that families must monitor closely. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one's hygiene and medical needs are being met.
Google Reviews
Google Reviews
167 reviews on Google“Life Care Center of Grandview receives polarized feedback, with many families praising the facility's cleanliness, friendly nursing staff, and effective rehabilitation programs. However, a significant number of reviewers report severe concerns regarding neglect, including unaddressed call lights, poor hygiene, and dangerous lapses in medical care. Families should be aware that while some report a positive, attentive environment, others describe a facility struggling with staffing shortages and inconsistent communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean and well-maintained facility
- Friendly and professional nursing staff
- Helpful administrative and reception staff
Concerns
- Neglect and slow response to call lights (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
- Inconsistent or poor communication with families (mentioned by 7 reviewers)
- Understaffing leading to lack of supervision (mentioned by 6 reviewers)
- Serious medical errors or failure to address health decline (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the current staffing levels, what is your specific process for ensuring that call lights are answered promptly and that residents receive timely assistance with toileting and hygiene?
- 3With your rehabilitation therapy programs being a noted strength, how do you integrate that same level of focused attention into the daily care for residents who require long-term support?
- 4What protocols are in place to ensure consistent monitoring and early detection of health changes, especially given the concerns regarding medical oversight?
- 5How are you currently addressing the challenges in your memory care unit to ensure residents feel engaged and safe throughout the day?
- 6Can you walk me through how your team manages medication administration to ensure accuracy and prevent the types of errors that families have expressed concern about?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great. They take good care of my grandma. (She can be a handful sometimes.). Also the building was very clean. And smelled decent giving the fact that it’s an elderly are facility.”
“My Mother (C. Bumpus) recently came to this facility for rehab. I must say they were wonderful to her. They took very good care of her. She felt welcomed and heard. The staff stayed professional, nice and tended to her needs, they worked well as a team.”
“My grandmother was there for 2 days they cut her phone off wouldn’t help her with her phone. The first day she was there the night nurse and the aid helping the nurse flopped my grandmother over like a fish which hurt her extremely bad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility raises serious concerns with a recent severe abuse/neglect complaint uncorrected and families have filed eight formal complaints. Major recurring issues include fire safety problems, food safety violations, and medication management errors that persist across surveys. Most troubling is an uncorrected November 2025 abuse deficiency with no correction plan, plus an uncorrected discharge issue, suggesting current active problems requiring immediate facility response.
Mar 9, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 25, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 9, 2024Routine28
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Life Care Center of Grandview
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 181 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
167 reviews from families & visitors
Official Website
Visit lifecarecenterofgrandview.com
Medicare data downloads
Original nursing home datasets
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