Life Care Center of East Ridge
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 338 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, with many families reporting significant mobility improvements. However, because multiple reviewers have raised concerns about weekend staffing ratios and medication delays, we recommend asking the administration specifically about their weekend staffing plan and how they ensure timely response to call buttons.
Google Reviews
Google Reviews
338 reviews on Google“Life Care Center of East Ridge is widely praised for its beautiful, clean facility and a highly effective rehabilitation team that helps patients regain mobility. While many families report excellent, compassionate care, there are recurring concerns regarding staffing ratios, particularly on weekends, which can lead to delayed responses and unmet patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Warm, attentive, and professional nursing staff
- Spacious and comfortable patient rooms
Concerns
- Understaffing leading to slow response times and unmet needs (mentioned by 4 reviewers)
- Inconsistent wound care or medical management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 259 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and modern the facility looks; how do you ensure the rooms and common areas stay this well-maintained for the residents?
- 2I noticed the management is very responsive to feedback online; how does the leadership team involve families in addressing any concerns that arise?
- 3With the high praise for your physical and occupational therapy, how would you tailor a rehab plan specifically for my loved one's needs?
- 4How does the nursing team manage call bells and response times during the night shifts to ensure no one is left waiting?
- 5Can you tell me more about your protocols for wound care and how the medical staff tracks consistency in treatments?
- 6What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“After forty something days of working with PT and OT. Leslie,Mellisa and Karen were awesome. They conditioned him to better health to be able to walk with a walker.”
“The only thing I would suggest is to have a diabetic diet as a choice.”
“The medicine cabinet holding patient meds has 1 key for it & the key was locked inside one night so the meds were over 3 hours late being given to patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of East Ridge has 19 deficiencies across three surveys, all corrected by the facility. The most frequent issues involve care planning and resident assessments, followed by fire safety systems and general quality of care. While no complaints triggered inspections, the facility shows a pattern of administrative and safety deficiencies that required correction during routine surveys.
Aug 21, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 5, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 20, 2022Routine7
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Life Care Center of East Ridge
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 105 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
338 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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