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Nursing HomeMedicaid Investigative

Life Care Center of Coeur D'alene

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

500 West Aqua Avenue, Coeur D Alene, ID 83815120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 139 Google reviews

5
4
3
2
1
Life Care Center of Coeur D'alene Nursing Home in Coeur D Alene, ID — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High RN turnover (61%)

Below average in ID · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Life Care Center of Coeur d'Alene is highly regarded for its cleanliness and dedicated nursing staff, making it a strong contender for long-term care. However, because multiple reviewers have raised concerns about slow response times and staffing ratios, we recommend that you visit during off-hours or weekends to observe the environment firsthand and ask management specifically about their call-button response protocols.

Google Reviews

Google Reviews

139 reviews on Google
Life Care Center of Coeur d'Alene receives high praise for its clean, well-maintained environment and a staff that many families describe as warm, attentive, and professional. While many families express deep satisfaction with the care provided, there are recurring reports of understaffing leading to slow call-button response times and occasional lapses in communication or attention to detail. Families considering this facility should weigh the strong sense of community and cleanliness against these specific concerns regarding staffing ratios and responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities8.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Warm, attentive, and friendly nursing/CNA staff
  • Effective rehabilitation and therapy services
  • Welcoming and helpful administrative team

Concerns

  • Understaffing leading to slow call-button response times (mentioned by 5 reviewers)
  • Inconsistent communication regarding patient care or discharge (mentioned by 3 reviewers)
  • Poor food quality or repetitive menu (mentioned by 3 reviewers)
  • Concerns regarding personal property management and loss (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'19(9)'21(3)'23(5)'25(56)'26(22)

Distribution · 141 analyzed

5
105
4
18
3
1
2
2
1
15

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2With a facility capacity of 120, what specific protocols do you have in place to ensure call-button response times remain consistent during peak hours?
  • 3Could you walk me through how your team manages medication administration to ensure accuracy and timely delivery for residents?
  • 4I understand that personal belongings are important; what systems do you have in place to help track and protect a resident's personal property?
  • 5How do you gather feedback from families regarding the dining experience, and how often is the menu updated to provide variety?
  • 6What steps are being taken to strengthen your current health inspection outcomes to ensure the highest quality of care for your residents?

Personalized based on this facility's data


Key Review Excerpts

My 96 year old dad was at lifecare for about 3 1/2 years. He was treated with respect, dignity. My dad loved all the CNA's and nurses. Towards the end of his life, Everyone at lifecare was so amazing.

Long-term resident's family · 2024★★★★★

The nursing staff is really good. I would give them five stars. The CNA‘s are the hardest working young ladies I have ever seen. But I do feel they need to have more nursing staff per patient ratio. They are a little bit short.

Family member · 2024★★★★★

My adult son with a traumatic brain injury has been a patient in LifeCare of CDA for 7 1/2 years. They aren't perfect, but there are many caring nurses and aides that give great care and Aaron seems to be happy there.

Long-term resident's family · 2023★★★★
Source: 139 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
12.1%
ID
14.4%
Kootenai
20.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
19.5%
ID
16.3%
Kootenai
14.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Worse than Avg
Here
90.3%
US
95.5%
ID
96.2%
Kootenai
98.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.4%
ID
22.6%
Kootenai
24.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
5.3%
ID
5.4%
Kootenai
5.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
15.3%
ID
17.6%
Kootenai
22.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.1%
Mixed vs Avgs
Here
82.1%
US
79.7%
ID
86.5%
Kootenai
89.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.8%
Mixed vs Avgs
Here
85.8%
US
81.8%
ID
90.6%
Kootenai
90.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
ID
1.7%
Kootenai
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Well above state avg (8.8)
32 complaint-triggered

Families filed 14 complaint reports triggering federal inspections at this facility, revealing recurring problems with resident rights, quality of care, and infection control across multiple surveys from 2018 to 2024. The facility has persistent issues with medication management, proper communication about resident conditions, and basic care delivery, though all deficiencies show correction dates provided by the facility.

Mar 20, 2026Complaint
18
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Mar 20, 2026Routine
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 5, 2024Routine
11
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

Oct 5, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 16, 2023Routine
3
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jun 16, 2023Complaint
13
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Coeur D'alene

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 180 of 194

Ownership & Management

Key personnel

Johnson, JodiW-2 Managing EmployeeCross, CindyOfficer / DirectorThurmond, JoanOfficer / DirectorLife Care Centers of America, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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