Letcher Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Below average in KY · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
Letcher Manor presents a significant contrast in experiences; while many families praise the cleanliness and staff kindness, there are serious, recurring reports of poor food quality and communication failures. Before choosing this facility, we strongly recommend requesting a tour during a mealtime and asking for a clear, written policy on how the facility communicates medical changes to family members.
Google Reviews
Google Reviews
59 reviews analyzed“Letcher Manor receives highly polarized feedback, with recent reviews showing a stark divide between praise for staff kindness and severe allegations of neglect. While some families report their loved ones are treated with dignity and respect, others express deep concerns regarding poor nutritional standards and a lack of communication from the administration.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained environment
- Family-oriented atmosphere
Concerns
- Poor quality and nutritional value of meals (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
- Staff rudeness and neglect of patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm and attentive nursing staff here, but how do you ensure that same level of care is maintained during shift changes?
- 2Since we want to make sure our loved one stays healthy, could you tell us more about how the dining services are managed and how nutritional needs are met?
- 3How do you keep family members updated on a resident's daily well-being and any changes in their health?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with others?
- 6We noticed many people praise how clean and well-maintained the manor is; how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“My Momma was treated like a queen!! She was respected, treated with dignity, had a great relationship with the workers and she loved everyone of them!”
“This place is awful. They do not take care of there responsibilities on walking their patients they are rude and I've seen things that is not good .there are some nurses mean to patients . This is not a good place to send family members they do not notify you when the patient goes to hospital or is throwing up constantly.”
“I've heard terrible things about this place. Inedible food, raw sometimes, and no care or attention put into proper nutrition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Letcher Manor has had repeated fire safety violations across multiple surveys, including issues with sprinkler systems, smoke barriers, and fire alarm maintenance that persist into 2025. The facility also shows recurring problems with resident care planning and assessment processes. Two families have filed complaints resulting in deficiencies related to resident safety and financial protection, though all violations have correction dates on file.
Feb 27, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 5, 2024Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 7, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Letcher Manor
for profit
Chain Affiliation
Bluegrass Health Ky
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 9 of 15
Ownership & Management
Owners
Kennedy Ky Holdings LLC
Owner · Organization
Ky Equity Partners LLC
Owner · Organization
Grinspan, Eli
Owner
Ky 90 Equities LLC
Owner (parent company) · Organization
Berkowitz, Cheskel
Owner (parent company)
David, Rochel
Owner (parent company)
Edelstein, Joel
Owner (parent company)
Freund, Israel
Owner (parent company)
Friedman, Leah
Owner (parent company)
Fuchs, Bernard
Owner (parent company)
Fuchs, Gerald
Owner (parent company)
Fuchs, Tova
Owner (parent company)
Leifer, Joel
Owner (parent company)
Zahler, Charles
Owner (parent company)
Zahler, Chaya
Owner (parent company)
Zahler, David
Owner (parent company)
Zahler, Jacob
Owner (parent company)
Zupnick, Joel
Owner (parent company)
Zupnick, Miriam
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit letchermanor.com
Medicare data downloads
Original nursing home datasets
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