Lenox Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 5)
Below average in IA · Meets national RN staffing standard · $40,054 in fines
What this means for your family
While the facility has been noted for successful rehabilitation outcomes, the recent, severe allegations regarding financial exploitation and administrative conduct are deeply concerning. Families should exercise extreme caution, conduct thorough due diligence on all billing and financial agreements, and consider other options if administrative transparency is a priority.
Google Reviews
Google Reviews
11 reviews on Google“Lenox Care Center receives highly polarized feedback, with some families praising the rehabilitation services while others report severe administrative and financial misconduct. While clinical staff are occasionally noted for being attentive during recovery, the facility faces serious allegations regarding predatory financial practices and lack of transparency in billing.”
Quality Themes
Tap a score for detailsStrengths
- Effective post-surgery rehabilitation
- Attentive clinical staff
Concerns
- Predatory financial practices and administrative misconduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has recently received a higher volume of state citations, what specific steps is the leadership team taking to improve compliance and overall quality of care?
- 2We understand that administrative transparency is important; could you walk us through your billing process and how you ensure families are kept fully informed of all financial obligations?
- 3With the current staffing ratings, how do you ensure that clinical staff have enough time to provide personalized attention to each of the 36 residents?
- 4We’ve heard positive things about your post-surgery rehabilitation program—how do you integrate those clinical services into the daily routine for long-term residents?
- 5Communication is a top priority for our family; what is your standard protocol for updating families on changes in a resident's health status or care plan?
- 6Could you describe the daily activity schedule and how you tailor those programs to keep residents engaged given the smaller size of your community?
Personalized based on this facility's data
Key Review Excerpts
“Good care/rehabilitation after hip surgery. Staff listens and helps.”
“Leann is an absolute SCAM ARTIST who has already managed to get our assets frozen from the bank by claiming I never made "any patient liability payments" because I was in the psychiatric ward for being sad about my Grandma who raised me since I was three and is basically my Mom being there and dying.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lenox Care Center has faced serious complaints from families that triggered 13 of its 48 deficiencies, including recent issues with resident care and infection control in 2025. The facility has struggled with recurring problems in nursing care quality, infection prevention, and food service across multiple surveys. While all violations show correction dates, the pattern of repeated deficiencies in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration during your visit.
Mar 24, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Environmental Deficiencies
Have policies on smoking.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 24, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 27, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2024Routine2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jun 5, 2026ComplaintClean
Fed violations: 0, State violations: 0
Apr 9, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 24, 2026InspectionClean
Fed violations: 5, State violations: 0
Feb 18, 2026ComplaintClean
Fed violations: 0, State violations: 0
Oct 20, 2025OtherClean
Fed violations: 0, State violations: 0
Jul 17, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jun 25, 2025ComplaintClean
Fed violations: 2, State violations: 0
Mar 17, 2025InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Lenox Care Center
for profit
Chain Affiliation
Arboreta Healthcare
3 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 7
Ownership & Management
Owners
Greenside Healthcare Properties LLC
Owner · Organization
Arboreta Health and Rehabilitation Centers, LLC
Owner (parent company) · Organization
Arboreta Healthcare, INC
Owner (parent company) · Organization
Mason, Richard
Owner (parent company)
Tichenor, Roger
Owner (parent company)
Dole, Isaac
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit arboretahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.