Lenoir Assisted Living
Limited public data on Lenoir Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 6 Google reviews
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What this means for your family
While some families have experienced a loving and clean environment for their loved ones, the presence of a highly severe report regarding pests and hygiene is a major red flag. If you consider this facility, you must personally verify the current cleanliness and pest control protocols during an unannounced visit.
Google Reviews
Google Reviews
6 reviews analyzed“Families should exercise extreme caution due to a critical report of a bed bug and rodent infestation affecting a resident. While one family member praised the facility as a clean and loving second home for their mother, other reviews highlight significant concerns regarding cleanliness and a lack of modern amenities like internet access.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate staff members
- Clean and beautiful building (per one reviewer)
- Strong sense of community for some residents
Concerns
- Severe infestation of bed bugs and mice droppings
- Lack of Wi-Fi or internet access for residents
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your staff; how do you foster that sense of community among the 94 residents here?
- 2What specific steps are currently in place to ensure the building remains clean and well-maintained for the residents?
- 3How do you manage pest control and building maintenance to ensure a comfortable living environment?
- 4Could you tell us about the internet or Wi-Fi availability for residents so they can stay connected with family?
- 5What is the process for communicating important updates or changes to family members?
- 6What does a typical day of social activities and community engagement look like for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Lenoir Assisted Living in Pink Hill is a second home to my Mama. She loves the staff and they love her. I want to give a big Thank You to all the staff. The love you have Given to my Mother is definitely seen. The building is clean and Beautiful and that makes me proud to say my Mama is there.”
“This place is disgusting and needs to be to be shut down for some serious cleaning!!! No medical facility that houses elderly should have an infestation of bed bugs and mice droppings everywhere!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 30, 2024Complaint
The facility failed to ensure the Special Care Unit (SCU) was free of hazards and obstructions. Specifically, hazardous items including a portable fire extinguisher, shampoo, deodorant, body wash, and numbing mouth sore gel were left accessible to residents. Staff failed to monitor or secure these items, which posed a risk to residents with wandering behaviors.
Aug 30, 2024Complaint
The facility failed to maintain the Special Care Unit (SCU) in a manner free of hazards and obstructions. Specifically, hazardous items including a portable fire extinguisher and a large bottle of shampoo were left accessible to residents in their rooms. These items were not secured in designed storage areas as required by facility policy.
Feb 1, 2023Follow-up
The facility failed to maintain the premises in a clean, orderly, and hazard-free manner. Specifically, evidence of vermin, including live and dead bed bugs, roaches, and mice, was observed throughout the facility. Additionally, mouse droppings were noted in the Special Care Unit (SCU).
Feb 1, 2023Follow-up
The facility failed to maintain the premises in a clean and orderly manner free of hazards. Specifically, live and dead bed bugs, roaches, and mice were observed throughout the facility, indicating a failure to abate a previous Type B violation.
Nov 10, 2022Follow-up
The facility failed to maintain the environment in a clean and orderly manner free of hazards. Specifically, inspectors observed bed bug and roach infestations, including dead bugs, live roaches, and pest excrement, in common areas and resident rooms within the AL and SCU units.
Nov 10, 2022Follow-up
The facility failed to maintain the premises in a clean, orderly, and hazard-free manner. Specifically, there were active bed bug and roach infestations throughout the facility, as well as mouse droppings observed in the Special Care Unit (SCU).
Jan 31, 2020Complaint
The facility failed to ensure the designated Activity Director had completed the required basic training for Assisted Living within nine months of employment. Records and interviews confirmed the Director was hired in April 2019 but lacked documentation of the necessary training.
The facility failed to ensure that all staff were tested for Tuberculosis (TB) upon hire. A review of personnel records revealed that one sampled staff member did not have documentation of a TB test following their hire date of September 15, 2017.
Jan 31, 2019Complaint
The facility failed to ensure the designated Activity Director completed the required basic training for Assisted Living within nine months of employment. Personnel records and interviews confirmed the Director, hired on 04/18/19, had not completed the necessary course by the time of the survey.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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