Lehigh Acres Healthcare & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 202 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High RN turnover (62%)
Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Below chain average · $132,889 in fines
What this means for your family
While the facility offers excellent social programming and therapy, there are recurring, serious reports of medical negligence and poor hygiene. If you choose this facility, ensure you have a family member present frequently to monitor medication administration and wound care, and do not hesitate to escalate concerns to the administrator immediately.
Google Reviews
Google Reviews
202 reviews analyzed“Lehigh Acres Healthcare & Rehab Center receives polarized feedback, with many families praising the dedicated activities department and specific staff members for their compassionate care. However, significant concerns regarding medical negligence, poor communication, and facility cleanliness—specifically reports of pests and cold, inadequate food—are frequently cited by dissatisfied families. Prospective families should weigh the strong social programming against the serious reports of inconsistent nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and creative activities department
- Warm, dedicated social services and nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained common areas
Concerns
- Medical negligence and failure to follow doctor's orders (mentioned by 7 reviewers)
- Presence of pests (cockroaches/bugs) in patient rooms (mentioned by 6 reviewers)
- Poor food quality, cold meals, and inadequate nutrition (mentioned by 6 reviewers)
- Lack of communication with family members regarding patient status (mentioned by 5 reviewers)
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activities team is highly praised; what special events or programs can my family member look forward to participating in this week?
- 2Could you walk me through your current protocol for ensuring that physician orders are strictly followed and documented for each resident?
- 3What specific steps is the facility taking to maintain a pest-free environment in resident rooms and common areas?
- 4How does your team ensure that nutritional needs are met, and what options are available if a resident finds the standard meal service unappealing?
- 5What is your standard procedure for keeping families updated on their loved one's health status, and who is our primary point of contact for these updates?
- 6Given the current staffing levels, what is your internal goal for response times to call lights, and how do you monitor this to ensure residents aren't waiting too long?
Personalized based on this facility's data
Key Review Excerpts
“The activities department is the best thing about this place. The ladies are very nice.”
“My husband was a patient there and had a few stitches in shin removed at Dr.s office. He sent orders to nurses to have infection wound treated and to put on antibiotics. They never followed up with orders and the infection got very bad and never treated properly until a huge hole occurred all the way to the bone.”
“My mother was in there for a month, and I have no complaints, the staff is very nice and professional, all the physical therapy staff are very good and friendly, my mom made a lot of progress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections at this facility, with recurring issues in accident prevention, medication management, and infection control. The facility shows a pattern of safety deficiencies across multiple surveys, including problems with preventing accidents and hazards that have persisted from 2024 into 2025. While all cited deficiencies have correction dates, the repeated nature of key safety concerns warrants careful consideration during any visit.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 21, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 24, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 26, 2023Routine6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 26, 2023Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Feb 10, 2022Routine13
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Jun 21, 2025
$71,435
Fine
Aug 24, 2024
$61,454
Ownership & Operations
Who Operates This Facility
Lehigh Acres Healthcare & Rehab Center
for profit
Chain Affiliation
Gold FL Trust II
46 facilities nationwide
Chain avg rating: 3.1/5 · Rank 32 of 46
Ownership & Management
Owners
Lehigh Acres Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
202 reviews from families & visitors
Official Website
Visit lehighhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.