Legacy Nursing and Rehabilitation of Port Allen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
- High RN turnover (60%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in LEGACY NURSING & REHABILITATION chain · $130,507 in fines
What this means for your family
This facility has received multiple, serious allegations regarding patient neglect, poor hygiene, and unprofessional staff conduct. We strongly advise families to look elsewhere, as the consistent pattern of negative feedback and reports of critical medical oversights present a significant risk to resident safety.
Google Reviews
Google Reviews
9 reviews on Google“Legacy Nursing and Rehabilitation of Port Allen faces severe criticism regarding patient neglect, unprofessional staff behavior, and poor facility conditions. Multiple reviewers have reported serious concerns about hygiene, including pest infestations and unpleasant odors, as well as a lack of responsiveness to medical needs and family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- None identified in qualitative feedback
Concerns
- Staff neglect and lack of responsiveness to patient medical needs (mentioned by 4 reviewers)
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
- Poor facility hygiene and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps are being taken to improve the daily cleanliness and sanitation standards in resident rooms and common areas?
- 2With the current staffing levels, how does your team ensure that call lights are answered promptly and that residents receive timely assistance with their medical and personal needs?
- 3How are you working to foster a more supportive and professional environment among your staff to ensure residents feel treated with consistent kindness and respect?
- 4Can you walk me through your process for medication management and how you ensure accuracy and safety for residents with complex health needs?
- 5What specific protocols are in place to improve communication with family members regarding changes in a resident's health status or care plan?
- 6What kind of daily activities and social engagement opportunities are currently available to help residents feel active and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I raised up box and roaches at least about 8 ran from under the box. I can not understand how staff see something not working or wrong and act like nothing is happening.”
“The staff avoided my calls when checking on my mother whom was a resident here. Dr. Green avoided my calls for months.”
“Was wheeled in and the smell of cabbage hit my nostrils. Room I was shown to had 2 beds(not hospital bed). It reminded me of a mental hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 15 deficiencies, with recurring issues in care planning, resident safety, and incident reporting continuing across recent surveys. The facility has persistent problems with developing proper care plans, maintaining safe environments free from hazards, and timely reporting of incidents to families and authorities. While all violations show correction dates, the pattern of repeated deficiencies in these core areas suggests ongoing operational challenges that families should carefully evaluate.
Mar 18, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 18, 2025Complaint5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 14, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 18, 2026
$15,940
Fine
Jun 24, 2024
$130,507
Ownership & Operations
Who Operates This Facility
Legacy Nursing and Rehabilitation of Port Allen
for profit
Chain Affiliation
Legacy Nursing & Rehabilitation
9 facilities nationwide
Chain avg rating: 1.7/5 · Rank 7 of 9 (Worst)
Ownership & Management
Owners
Gum Management, LLC
Owner · Organization
Legacy Management Group, LLC
Owner · Organization
Port Allen Care Center, LLC
Owner · Organization
Gum, John
Owner (parent company)
Gum, John Nathaniel
Owner (parent company)
Gum, Victor
Owner (parent company)
Prejean, Danielle
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit legacy-nursing.com
Medicare data downloads
Original nursing home datasets
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