Lee Health and Rehab Center
Strong Medicare quality ratings; families often praise highly attentive and caring nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Lee Health and Rehab Center is highly regarded for its effective physical therapy and compassionate nursing staff, making it a strong candidate for rehabilitation. However, because some recent reviews mention concerns regarding food quality and communication, we recommend scheduling a tour during a weekend or evening to observe staffing levels and asking specifically how the facility handles family inquiries.
Google Reviews
Google Reviews
58 reviews on Google“Lee Health and Rehab Center receives overwhelmingly positive feedback for its dedicated nursing staff, effective physical therapy department, and clean facility environment. While most families report high satisfaction with the care provided to their loved ones, a small number of recent reviewers have expressed frustration regarding communication processes and the quality of food service.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and caring nursing staff
- Effective physical therapy and rehabilitation services
- Clean and well-maintained facility
- Helpful and informative administrative/admissions team
Concerns
- Poor food quality (mentioned by 2 reviewers)
- Lack of transparency or difficulty getting help/information (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the facility maintaining such high marks for physical therapy, how do you tailor those rehab programs to help residents stay active and engaged?
- 3We understand that dining is a major part of quality of life; what steps are you taking to enhance the meal options and overall dining experience for residents?
- 4Given the staffing rating, how do you ensure that families have consistent access to updates and clear communication regarding their loved one's care?
- 5What protocols do you have in place for handling urgent medical needs or emergencies during the overnight hours?
- 6Beyond the clinical care, what kind of social activities or events do you host to help residents build friendships and feel at home here?
Personalized based on this facility's data
Key Review Excerpts
“Excellent facility. My family member progressed from maximum assistance with ADL’S and mobility to being fully independent. Thanks to the Physical Therapy department.”
“The Cna's and the nurses on Stallard Hall are great and so caring .”
“My sister was just admitted to the nursing home today I went to visit her this afternoon and was greeted by a few of the staff who were very pleasant and informative about everything that's why I waited for a placement there instead of somewhere else so far I'm very pleased.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lee Health and Rehab Center shows a concerning pattern with recurring care quality issues, appearing in three of four surveys from 2020 to 2025, indicating ongoing problems with providing appropriate treatment according to resident preferences. The facility also had deficiencies in medication management and fire safety systems, with one complaint filed by families regarding care quality. While all issues were reportedly corrected, the repeated care quality violations suggest potential systemic concerns families should investigate further.
Apr 8, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 6, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 2, 2022Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 9, 2020Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Lee Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 12 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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