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Nursing HomeMedicaid Investigative

Ledgewood Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 Route 115, Windham, ME 0406260 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 16 Google reviews

5
4
3
2
1
Ledgewood Manor Nursing Home in Windham, ME — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • High staff turnover (53%)
  • High RN turnover (57%)

Above average in ME · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

Ledgewood Manor shows strong evidence of dedicated care for long-term residents and effective activity programming. However, recent reports of unprofessional staff conduct and cleanliness issues are concerning; we recommend scheduling an unannounced visit to observe staff interactions and facility maintenance firsthand.

Google Reviews

Google Reviews

16 reviews on Google
Ledgewood Manor receives highly polarized feedback, with some families praising the dedicated, responsive nursing staff and cleanliness, while others report significant concerns regarding unprofessional staff behavior and poor facility conditions. While long-term residents and their families often highlight positive care outcomes and engagement, recent visitors have noted uncomfortable interactions and cleanliness issues.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean5.0Activities9.0MedsN/AMemory8.0Comms8.0ValueN/A

Strengths

  • Responsive and dedicated nursing staff
  • Clean and well-maintained facility
  • Effective engagement in daily activities
  • Strong communication with long-term families

Concerns

  • Unprofessional staff conduct and interpersonal conflict (mentioned by 2 reviewers)
  • Poor facility cleanliness and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'21(1)'23(2)'25(3)'26(3)

Distribution · 17 analyzed

5
9
4
2
3
1
2
0
1
5

How They Respond to Reviews

56%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that Ledgewood Manor has a 4-star staffing rating; how does this consistent staffing level impact the daily care and attention my loved one receives?
  • 2With 11 recent state violations noted, what specific steps has the leadership team taken to address these concerns and improve the overall quality of care?
  • 3I appreciate that the team is active in responding to family feedback online; how do you handle interpersonal conflicts or professional conduct concerns if they arise among the staff?
  • 4Some visitors have mentioned occasional issues with facility odors; what is your current protocol for housekeeping and maintaining a fresh environment throughout the day?
  • 5Since engagement in daily activities is a noted strength here, could you walk me through a typical week of social programming for residents?
  • 6Given the 3-star health inspection rating, what is your process for ensuring that medical care and safety protocols are consistently met for all 60 residents?

Personalized based on this facility's data


Key Review Excerpts

The staff has been very responsive to any questions and concerns I have had. I usually visit every few days and mom is always showered, her hair is clean and brushed, and she is dressed neatly.

Long-term resident's family · 2023★★★★

We have been extremely favorably impressed by the knowledgeable and responsive staff. We talk to his nurses every week and they call us if there is any problem.

Memory care family member · 2025★★★★★

Your staff is very rude. I was there visiting a family member and one of the guy CNA yelled at an other telling her to never come back. the charge nurse yelled at the same CNA in front of other staff residents and family members.

Visitor · 2026☆☆☆☆
Source: 16 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility58.7%
Worse than Avg
Here
58.7%
US
95.5%
ME
95.5%
Cumberland
93.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility66.9%
Worse than Avg
Here
66.9%
US
93.4%
ME
91.4%
Cumberland
87.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
14.4%
ME
25.3%
Cumberland
18.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
19.4%
ME
29.2%
Cumberland
25.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.2%
Mixed vs Avgs
Here
24.2%
US
15.3%
ME
26.9%
Cumberland
19.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.9%
Mixed vs Avgs
Here
15.9%
US
15.5%
ME
20.6%
Cumberland
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility6.0%
Worse than Avg
Here
6.0%
US
81.8%
ME
71.7%
Cumberland
72.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (11.3)
2 complaint-triggered

Ledgewood Manor has a concerning pattern of recurring safety and care deficiencies, with families filing complaints that led to findings about reporting failures and quality standards. The facility consistently struggles with fire safety systems, care planning, and infection control across multiple surveys since 2019. Most troubling are recent complaint-based deficiencies regarding failure to properly report suspected abuse and inadequate professional care standards, though all violations show correction dates.

Apr 29, 2025Complaint
1
0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 26, 2025Routine
21
0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Oct 8, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 14, 2022Routine
16
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0567Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Oct 31, 2019Routine
19
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0231Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide large enough exits.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ledgewood Manor

Organization Type

for profit

Ownership & Management

Owners

Bennett, Edison

Owner

51%

Bennett, Jean

Owner

49%

Key personnel

Bennett, NathanielOfficer / DirectorBrown, JessicaOfficer / DirectorPreferred Therapy Outpatient Services of Me, LLCManagerBennett, EdisonManagerBennett, NathanielManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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