Lecom at Village Square, LLC
Strong Medicare quality ratings; families often praise engaging activities for residents. Still worth an in-person visit.
based on 71 Google reviews

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What this means for your family
While some families report that the staff is attentive and keeps residents engaged in activities, there are consistent, serious reports regarding cleanliness and the loss of personal property. We strongly recommend visiting the facility in person to observe the specific floor where your loved one would reside and asking management about their protocols for property tracking and sanitation.
Google Reviews
Google Reviews
71 reviews on Google“LECOM At Village Square receives highly polarized feedback, with many reviewers reporting severe concerns regarding cleanliness, neglect, and the loss of personal property. While some family members praise the staff's dedication and engagement in activities, others describe a depressing environment with significant issues regarding hygiene and professional conduct. Prospective families should be aware of recurring reports of poor facility maintenance and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities for residents
- Dedicated and caring nursing staff
- Encouragement of resident mobility
Concerns
- Loss or theft of personal property and clothing (mentioned by 3 reviewers)
- Poor cleanliness and strong odors (mentioned by 4 reviewers)
- Neglect and inadequate patient care (mentioned by 5 reviewers)
- Understaffing and unprofessional behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your resident activities; could you tell us more about the types of engaging programs you offer to keep residents active?
- 2How does your team approach resident mobility and physical encouragement to keep everyone moving?
- 3What specific protocols do you have in place to ensure the cleanliness of the rooms and common areas, and how often are they inspected?
- 4How do you manage the tracking of personal belongings and clothing to ensure nothing gets lost or misplaced?
- 5Could you describe your process for communicating medical updates or changes in care to family members to ensure we are always in the loop?
- 6What is the plan for managing medical emergencies or sudden changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“While it is an older facility the staff is excellent. They keep the place clean and the treat my mother well. They don’t let her just lay in bed all day. They have her get up for various activities.”
“Also my family member her air mattress was some how unplugged and she laid there without no air in it causing a very bad bed sore which when they was changing her should have been noticed . This is terrible and should never happened.”
“I visited a friend there. I don’t know about the other floors, but the first floor is very dismal and depressing. As I was leaving and waiting for the elevator I almost threw up from the smell of urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had significant issues with families filing complaints that resulted in federal citations, including a serious finding related to protecting residents from abuse and neglect. The most recurring problems involve care planning and treatment delivery, medication management, and emergency preparedness protocols. While the facility has provided correction dates for all deficiencies, the pattern of complaint-driven investigations and the serious nature of some findings, particularly around resident protection, warrant careful consideration and thorough questioning during any visit.
Dec 18, 2025Routine3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 30, 2025Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 19, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nov 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 7, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Federal Penalties
Fine
Nov 19, 2024
$10,033
Fine
Aug 7, 2023
$1,764
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Lecom at Village Square, LLC
nonprofit
Chain Affiliation
Lecom Senior Living
6 facilities nationwide
Ownership & Management
Owners
Millcreek Manor
Owner · Organization
Millcreek Health System
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit lecomhealth.com
Medicare data downloads
Original nursing home datasets
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