Lecom at Snyder Memorial
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (62%)
- High RN turnover (75%)
Bottom 25% in PA · Below recommended RN staffing · $25,853 in fines
What this means for your family
While the facility is praised for its dedicated culinary team and visible leadership, families should be prepared for potential hurdles during the initial inquiry process. We recommend visiting in person to bypass phone communication issues and to directly observe the care environment, as the facility's admission criteria may be selective regarding specific medical needs.
Google Reviews
Google Reviews
10 reviews on Google“LECOM at Snyder Memorial receives highly polarized feedback, with some families praising the dedicated staff and quality of food services, while others report significant difficulties with initial inquiries and administrative communication. Potential residents should be aware that the facility has been criticized for being selective about admissions based on care needs and for unprofessional behavior from reception staff. While some visitors report a welcoming environment, the inconsistency in communication remains a notable barrier for families seeking information.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring culinary staff
- Visible and appreciative administrative leadership
- Welcoming environment for visitors
Concerns
- Unprofessional and dismissive communication from reception staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the culinary team here; could you tell us more about how the meals are prepared and what the daily menu looks like?
- 2It's great to see that the leadership team is so involved and responsive to feedback; how do the administrators interact with residents and families on a regular basis?
- 3When it comes to medical care, what is the protocol for handling an unexpected health emergency or a change in a resident's condition during the night?
- 4What is the best way for us to communicate with the front desk and nursing staff to ensure we are always kept up to date on our loved one's well-being?
- 5Could you describe the types of daily activities or social programs available to help residents stay engaged and connected with one another?
- 6We noticed there have been some recent state inspections; what specific steps is the facility taking right now to address any identified areas for improvement?
Personalized based on this facility's data
Key Review Excerpts
“The head chef, I believe his name is Dennis is absolutely amazing. I believe he truly cares about the residents and their well-being.”
“A great team that works together to meet and exceed resident care. Our administrator Matt is always out visiting with residents and staff and bringing us treats and showing appreciation.”
“Recp is the worse, very rude and unprofessional!! I had one simple question, instead of helping she said "We're not interested, thank you" and hung up on me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with 46 deficiencies over nine surveys, including 13 complaint-triggered issues where families reported concerns. The most recurring problems involve medication management, care planning, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues in medication labeling, care plan development, and emergency preparedness suggests ongoing operational struggles that families should carefully consider.
May 8, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jan 8, 2025Complaint1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 2, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2024Routine16
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 6, 2024Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 22, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 6, 2024
$25,853
Ownership & Operations
Who Operates This Facility
Lecom at Snyder Memorial
for profit
Chain Affiliation
Lecom Senior Living
6 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit lecomhealth.com
Medicare data downloads
Original nursing home datasets
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